Customer Service Representative (Nationals)

Confidential Company; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Confidential Company in Dubai seeks a customer service representative to respond to inquiries, resolve complaints, assist with product recommendations, and maintain accurate records for customers.

The role requires UAE Family Book, UAE nationality preferred, full-time, five days a week, fluent in English and Arabic, and strong teamwork across departments.

Qualifications

• Minimum familiarity with customer service processes.
• Ability to work in a team and coordinate with other departments.
• Fluency in English and Arabic.
• Willingness to work full-time in Dubai.

Responsibilities

• Respond to customer inquiries professionally and timely.
• Resolve customer complaints to ensure satisfaction.
• Assist customers with product or service selection and recommendations.
• Meet and exceed individual and team KPIs.
• Maintain and update customer records in the database.

Skills

Customer service

Communication

Bilingual English/Arabic

Teamwork

Job description

Responsibilities

• Responding to customer inquiries and resolving complaints in a professional and timely manner
• Handling and resolving customer escalations or complaints to ensure customer satisfaction
• Assisting customers with product or service selection and providing recommendations based on their needs
• Meeting and exceeding individual and team performance targets and key performance indicators
• Maintaining customer records and updating customer information in the database

Requirements

• Family Book is Mandatory.
• Only UAE Nationality is preferred.
• Willingness to work Full-time and 5 Days a week.
• Good communication skills in English and Arabic mandatory.
• Ability to work well in a team and collaborate with other departments or teams.