Customer Care Representative ( Emirati)

Talents Tide; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

Talents Tide in Dubai is hiring for a government entity to support customer service operations within a professional call center.

The role handles inbound inquiries, resolves issues, logs records in CRM, and works toward performance targets.

Candidates with call center experience, strong communication, and basic CRM knowledge are encouraged to apply.

Qualifications

• Experience in a call center or customer service role preferred.
• Excellent verbal communication and customer-focused attitude.
• Ability to handle high call volumes in a fast-paced environment.
• Basic knowledge of CRM systems and call center tools.

Responsibilities

• Handle inbound inquiries, service requests, and complaints via call center channels.
• Provide accurate information, guidance, and issue resolution per scripts.
• Log, update, and maintain customer records in CRM.
• Escalate complex cases to relevant teams with proper follow-up.
• Meet individual and team targets for call quality, response time, and CSAT.
• Ensure compliance with data protection and information security policies.
• Participate in training and quality improvement initiatives.

Skills

Verbal communication

Customer focus

CRM knowledge

Call center experience

Tools

CRM software

Call center tools

Job description

About the job Customer Care Representative ( Emirati)

Talents Tide is hiring for a government entity client to support customer service operations within a professional call center environment.

Key Responsibilities:

• Handle inbound customer inquiries, service requests, and complaints through call center channels in a professional and timely manner
• Provide accurate information, guidance, and issue resolution while adhering to approved service standards and scripts
• Log, update, and maintain customer records accurately in CRM and call center systems
• Escalate complex or unresolved cases to relevant teams while ensuring proper follow-up
• Meet individual and team performance targets, including call quality, response time, and customer satisfaction
• Comply with data protection, confidentiality, and information security policies
• Follow operational procedures, quality guidelines, and compliance requirements
• Participate in training, coaching, and quality improvement initiatives to enhance service delivery

Requirements:

• Previous experience in a call center or customer service role is preferred
• Strong verbal communication skills and customer-focused attitude
• Ability to handle high call volumes and work in a fast-paced environment
• Basic knowledge of CRM systems and call center tools