Customer Service Executive

Dubai Rent A Car Co LLC; Dubai; On-site; AED 39,000 - 45,000; Full time

Job summary

Dubai Rent A Car Co LLC in Dubai is seeking a customer service oriented professional to join our counter sales team. You will greet visitors, assist in car rentals, and ensure smooth check-in and check-out experiences for customers.

The role requires 1–2 years of counter sales experience, fluency in multiple languages a plus, and strong communication and problem-solving skills to handle inquiries and complaints while maintaining accurate records.

Qualifications

• Counter sales experience with 1 to 2 yrs.
• Proficiency in handling different languages will be added advantage
• Car rental industry experience will be added advantage
• Should have customer service skills
• Should have salary expectation within 4k
• Should have good communication skill

Responsibilities

• Act as the primary point of contact for customer inquiries, providing prompt and accurate information to enhance customer satisfaction.
• Resolve customer complaints effectively by employing problem-solving skills and ensuring a smooth resolution process.
• Maintain detailed records of customer interactions, feedback, and transactions to support continuous service improvement.
• Collaborate with cross-functional teams to address customer needs and provide tailored solutions that drive brand loyalty.

Skills

Customer service

Communication

Multilingual ability

Job description

• Act as the primary point of contact for customer inquiries, providing prompt and accurate information to enhance customer satisfaction.

• Resolve customer complaints effectively by employing problem-solving skills and ensuring a smooth resolution process.

• Maintain detailed records of customer interactions, feedback, and transactions to support continuous service improvement.

• Collaborate with cross-functional teams to address customer needs and provide tailored solutions that drive brand loyalty.

Desired Candidate Profile

• Counter sales experience with 1 to 2 yrs of experience

• Proficiency in handling different languages will be added advantage

• Car rental industry experience will be added advantage

• Should have customer service skills

• Should have salary expectation within 4k

• Should have good communication skill