Customer Service Representative

orienttransport; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

orienttransport in Dubai is seeking a customer service representative to assist customers with bookings, inquiries, and service-related questions. You will handle inquiries across channels and ensure smooth service delivery.

Your role involves managing phone, email and walk-in interactions, coordinating with internal teams, and maintaining accurate records of bookings and customer details. Multilingual abilities in Arabic and English are preferred, with Urdu or Hindi considered a plus.

Qualifications

• Customer service experience in automotive or hospitality preferred.
• Excellent communication and problem-solving abilities.
• Proficiency in MS Office; booking systems knowledge is a plus.
• Multilingual: Arabic, English, Urdu and Hindi preferred.

Responsibilities

• Assist customers with bookings, inquiries, and service-related questions.
• Manage phone, email, and walk-in customer interactions.
• Coordinate with internal teams to ensure smooth service delivery.
• Maintain accurate records of bookings and customer details.

Skills

Communication skills

Problem-solving

Multilingual (Arabic/English/Urdu/HInd

Tools

MS Office

Booking systems

Job description

Responsibilities:

• Assist customers with bookings, inquiries, and service-related questions.
• Manage phone, email, and walk-in customer interactions.
• Coordinate with internal teams to ensure smooth service delivery.
• Maintain accurate records of bookings and customer details.

Requirements:

• Previous customer service experience in automotive/hospitality preferred.
• Excellent communication and problem-solving skills.
• Proficiency in MS Office; knowledge of booking systems is a plus.
• Multilingual skills (Arabic/English/Urdu/Hindi) preferred.