Automotive Service Coordinator: Front Desk & Service Ops

Careers at UAE

14 days+

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Customer Service Coordinator

Job Description

Schedules customers’ service appointments requests & share with service advisors for effective & efficient customer service.
Attends customers’ upon arrival to reception area & greet them with a smile as a part of customer care steps.
Inspect customers’ vehicles (scratches, dents or any remarks) in their attendance to fill the check list sheet, which in turn, shall be acknowledged & signed by the customer.
Performs some service advisors’ clerical works to utilize their time serving more customers the best way.
Attends Service Advisors’ training programs to improve skills & competencies.
Acts as a service advisor whenever shortfall takes place at reception.

Requirements

Proficiency in MS Office (Word, Excel, Outlook)
2–3 years of experience in the automotive service department
Experience with ERP systems or Autoline (preferred)
Ability to analyze data and prepare daily operational control reports
Smart appearance
Excellent communication skills in English (additional Arabic language is preferred)

Benefits