Customer Service Representative

Schweitzer Engineering Laboratories (SEL); Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Annual leave

Tuition assistance

Gym membership

Employee Assistance Program (EAP)

Provident fund

Job summary

Schweitzer Engineering Laboratories (SEL) in Dubai, UAE, is seeking a Customer Service Representative to support sales and marketing activities, coordinate orders and logistics, and provide exceptional customer support throughout the order journey.

The ideal candidate will have at least 2 years of customer service experience, strong Excel and reporting skills, excellent communication abilities, and the ability to thrive in a multinational, fast-paced environment. Travel up to 10% may be required.

Qualifications

• At least 2 years of customer service experience.
• Strong Excel and reporting skills.
• Excellent communication abilities.
• Experience in a multinational, fast-paced environment.

Responsibilities

• Provide world-class customer care to both internal and external customers.
• Engage in regional customer support activities including accurate entry of orders, quotes and RMAs, and maintenance of special specifications.
• Communicate deliverables and resolve customer service issues with guidance from supervisor and peers.
• Complete and pass required customer service certifications.
• Use judgment and company policies to resolve standard in-region problems.

Skills

Customer service

Excel

Reporting

Communication

Team player

Education

Associate’s degree

Tools

Excel

Job description

Schweitzer Engineering Laboratories is hiring a Customer Services Representative to support sales and marketing activities, coordinate orders and logistics, and provide exceptional customer support throughout the order journey. The ideal candidate must have an experience in sales administration, strong Excel and reporting skills, excellent communication abilities, and thrives in a multinational, fast-paced environment. We are looking for a values-driven, positive, and motivated professional who will strive to give the best service to our awesome customers. Join SEL and contribute to delivering innovative solutions that serve the global electric power industry.

As a Customer Service Representative, a typical day might include the following:

• Provide world-class customer care to both internal and external customers.

• Engage in regional customer support activities including accurate entry of orders, quotes and RMA’s, and creation and maintenance of special specifications

• Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.

• Complete and pass required customer service certifications.

• Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems

This job might be for you if you have:

• A minimum 2 year of customer service experience

• An Associate’s degree or related business experience

• Strong computer skills

• The ability to learn concepts and technical details of products

• The ability to work cooperatively in a team environment

• The ability to travel up to 10%

Location

Dubai - UAE

Why SEL?

Competitive pay. Superior benefits. Inspiring work.

We provide and take care of our employees with outstanding benefits, competitive pay, challenging work, and a rewarding career.

• Top tier medical, prescription, dental, vision, life, and accident insurance.

• Varied leave plans like annual leaves, sick leaves, parental leaves etc. to maintain a healthy life balance

• Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP).

• Wellbeing benefits like free and confidential Employee Assistance Program (EAP) and reimbursable yearly gym membership

• International Travel Medical and Security Assistance to assist our traveling employees and accompanying family members worldwide

• Provident fund contribution

Pay Range Data

We base our starting pay offer on location and job-related factors such as candidate experience, training, knowledge, and skills.

Communication with Applicants

We communicate with all applicants. If you do not receive a response about your application, please check your SPAMfilter or reach out to us at [e-mail].

SEL is an Equal Opportunity Employer: Vets/Disabled.