Customer Service Representative

ma andrea1234; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

A leading Dubai-based company is seeking a Passenger Service Agent to support passengers throughout their airport journey and ensure a smooth, courteous, and efficient travel experience. You will assist passengers with check-in and boarding, verify travel documents, handle inquiries with excellent service, and coordinate with airport teams.

The role includes aiding passengers requiring special assistance and maintaining a high standard of service and communication.

Qualifications

Responsibilities

• Assist passengers with check-in and boarding procedures
• Verify travel documents and provide relevant information
• Handle passenger enquiries and provide excellent customer service
• Assist with boarding gates, flight information, and passenger flow
• Support passengers requiring special assistance
• Coordinate with relevant airport teams when necessary
• Handle passenger concerns professionally and efficiently
• Maintain a high standard of service and communication

Job description

A leading company has an opportunity available for a Passenger Service Agent to support passengers throughout their airport journey and ensure a smooth, courteous, and efficient travel experience.

KEY RESPONSIBILITIES

• Assist passengers with check-in and boarding procedures
• Verify travel documents and provide relevant information
• Handle passenger enquiries and provide excellent customer service
• Assist with boarding gates, flight information, and passenger flow
• Support passengers requiring special assistance
• Coordinate with relevant airport teams when necessary
• Handle passenger concerns professionally and efficiently
• Maintain a high standard of service and communication