Customer Service Pro: Financial & Rental

Robinson & Co (Singapore) Pte Ltd; Dubai; In loco; AED 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Al-Futtaim is seeking a Customer Service Representative for the Financial Services and Rental sectors to deliver exceptional service across phone, email, and walk-in channels in Dubai. You will own the case from initial contact to closure, log interactions in CRM, and ensure compliance with SOPs and KPIs.

You should have 1–3 years in a contact centre or frontline service, a diploma or degree, fluency in English (Arabic a plus), and a strong ability to resolve issues and maintain customer

Competenze

• Diploma or Bachelor's degree preferred; high school diploma with strong experience considered.
• 1–3 years experience in a contact centre or frontline customer service role.
• Experience in car rental, leasing, or financial services is an advantage.
• Fluent in English; proficiency in Arabic is beneficial.

Mansioni

• Handle inbound calls/emails and respond within departmental SLAs.
• Log and dispose every interaction in CRM with clear notes and documentation.
• Deliver First Contact Resolution by diagnosing issues and coordinating with internal teams until closure.
• Perform administrative tasks on customer contracts and ensure accuracy in enterprise systems.
• Meet and greet walk-in customers and verify identity to provide timely resolution.

Conoscenze

Strong planning & organization

Advanced problem-solving

Fluent English

Formazione

Diploma or Bachelor's degree preferred; high school diploma with strong experience considered

Strumenti

CRM

Genesys

Enterprise systems

Descrizione del lavoro

Al-Futtaim is seeking a Customer Service Representative for the Financial Services and Rental sectors to deliver exceptional service across phone, email, and walk-in channels in Dubai. You will own the case from initial contact to closure, log interactions in CRM, and ensure compliance with SOPs and KPIs.

You should have 1–3 years in a contact centre or frontline service, a diploma or degree, fluency in English (Arabic a plus), and a strong ability to resolve issues and maintain customer