Customer Service Manager – Dubai

Le Chene; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

YTYCHEM INTERNATIONAL FZE in Dubai seeks a Customer Service Manager to oversee UAE operations, serving as the primary interface between clients and internal teams. You will lead customer service delivery, manage inquiries and issue resolution, liaise with warehouse, transport and operations, and maintain service standards and strong client relationships.

Fluent Chinese and English and excellent communication skills are essential.

Qualifications

• 4 years of experience in customer service or logistics.
• Fluent Chinese and English required.
• Strong communication and organisational skills.

Responsibilities

• Lead customer service delivery and coordination
• Manage customer enquiries and issue resolution
• Liaise with warehouse transport and operations
• Maintain service standards and client relationships

Skills

Customer service

Logistics

Bilingual Chinese/English

Job description

About the Company

YTYCHEM INTERNATIONAL FZE is the UAE arm of Yongtaiyun Chemical Logistics Co. Ltd a global provider of chemical logistics and integrated supply-chain solutions.

The Role

The Customer Service Manager will oversee customer service operations for the UAE business acting as a key interface between clients operations and internal teams.

Key Responsibilities

• Lead customer service delivery and coordination
• Manage customer enquiries and issue resolution
• Liaise with warehouse transport and operations
• Maintain service standards and client relationships

Profile

• 4 years customer service or logistics experience
• Chinese and English fluency required
• Strong communication and organisational skills