Customer Service Manager

Haier; Dubai; Presencial; AED 150 000 - 230 000; Tempo integral

Resumo da oferta

Haier in the United Arab Emirates seeks a service leader to align with the overseas strategy and drive the HGF market service system. You will establish, implement, and monitor service operations, coordinate with quality platforms, and optimize spare-parts inventory to meet repair demands.

You will also build a training system for local engineers, promote standardized service models, and push digitization of service operations while managing the contact center to ensure excellent user

Qualificações

• At least three years of customer service experience, with team or project management exposure.
• Strong communication and adaptability; ability to handle issues patiently and precisely.
• Proven ability to quickly understand needs, resolve issues, and collect user feedback.
• Solid customer service mindset, responsibility, and focus on satisfaction.
• Excellent cross‑department collaboration to coordinate and resolve problems.

Responsabilidades

• Align with Haier overseas service strategy and lead market service planning.
• Establish, implement, and monitor HGF service system; optimize service costs for competitiveness.
• Drive service model transformation and deliver service‑support projects; integrate resources to build brand reputation through services.
• Collaborate with quality platforms to advance regional product quality improvements.
• Establish spare-parts management and inventory to meet repair service demands.
• Create a technical training system to upgrade local assembly engineers and promote standardized service models.
• Push forward digitization of HGF service operations.
• Manage the contact center to handle multi-channel inquiries and deliver optimal user service experience.

Conhecimentos

Customer service management

Communication skills

Problem solving

Customer satisfaction

Cross-department collaboration

Descrição da oferta de emprego

• 1. Align with Haier overseas service strategy and take in charge of HGF market service strategic planning.
• 2. Lead the establishment, implementation and follow‑up of HGF overall service system; control and optimize service costs to improve service cost competitiveness.
• 3. Drive service model transformation and delivery of service‑support projects; integrate resources to achieve the goal of building brand reputation through services.
• 4. Collaborate with quality platforms of various business units to advance regional product quality improvement.
• 5. Establish the spare‑parts management system and manage spare‑parts inventory to meet spare‑parts demands for market repair services.
• 6. Build a technical training system, upgrade the competency of local assembly engineers, and promote and deploy Haier’s standardized service model.
• 7. Push forward the digitalization of HGF service operations.
• 8. Manage the contact center; receive multi‑channel and multimedia user inquiries, resolve user complaints, and deliver optimal user service experience.

Qualification

• 1. Customer Service and Management Experience: At least three years of customer service experience, and experience in team management or project management
• 2. Communication and Adaptability: Excellent communication and adaptability skills; able to handle customer issues patiently and meticulously
• 3. Problem-Solving Skills: Able to quickly understand customer needs, resolve product or service issues, and summarize user feedback
• 4. Customer Service Awareness: Strong customer service awareness, a strong sense of responsibility, and the ability to achieve customer satisfaction
• 5. Cross-Departmental Collaboration: Excellent cross-departmental communication and collaboration skills to coordinate and resolve customer issues