Customer Service Executive Dubai

Trueline Immigration Consultant; Dubai; On-site; AED 72,000 - 96,000; Full time

Job summary

Trueline Immigration Consultant in Dubai is seeking a customer support specialist to handle inquiries and resolve concerns across phone, email, and chat channels.

You will provide accurate product/service information, listen empathetically to complaints, and document interactions in the CRM to ensure data accuracy and smooth follow-up.

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication.
• Address customer complaints by listening actively, empathizing with their issues, and offering suitable solutions.
• Maintain records of all interactions with customers using CRM software for future reference.
• Ensure high levels of accuracy when processing transactions and updating customer data.

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication.
• Address customer complaints by listening actively, empathizing with their issues, and offering suitable solutions.
• Maintain records of all interactions with customers using CRM software for future reference.
• Ensure high levels of accuracy when processing transactions and updating customer data.