Customer Service Coordinator

Confidential; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A confidential healthcare company in Dubai is seeking a Recruitment and Training Specialist. The role involves managing purchase requests, communicating with customers about order statuses, and ensuring timely procurement processes. Ideal candidates should possess a bachelor’s degree and have at least 2 years of experience in a relevant field, particularly within healthcare or pharmaceuticals.

Qualifications

• Minimum of 2 years’ experience in a related role.
• Must possess strong interpersonal and communication skills.
• Familiarity with healthcare or pharmaceutical sectors is preferred.

Responsibilities

• Receive and process purchase requests.
• Generate and send purchase orders to principals.
• Ensure timely communication with customers regarding order status.

Skills

Interpersonal skills

Communication Skills

Computer knowledge

Education

Bachelor’s degree

Tools

Oracle

MS Office

Job description

Overview

Recruitment and Training Specialist @ Pharmatrade | Technical Recruiting

Interact with our customers and provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.

Responsibilities

• Receive purchase requests from tender coordinator, Sales and marketing teams.
• Check stock position, price, quantity, code as per customer purchase order.
• Consolidate all requests per source, principle and currency wise.
• Generate purchase orders into system and take print out.
• Obtain approval of purchase orders from Division Manager.
• Obtain approval from Finance and Admin Director.
• Send purchase orders to principals by fax, email, courier. For Johnson & Johnson, send purchase orders into Excel sheet.
• Receive order confirmations from other companies within 24 hours.
• Check order confirmations for any discrepancy.
• Update the due date of the orders to assist
• Forward purchase orders and order confirmations to Procurement in a timely manner.
• Follow up for delivery if needed
• Receive phone calls from customers for order status.
• Provide order status to customers by taking information from relevant persons.
• Coordinate for organizing the conferences.
• Arrangement of stationery and groceries for the division.
• Preparing various reports required by the management.
• Assisting product specialist as and when required.

Qualifications

• Minimum of bachelor’s degree in any subject
• Minimum of 2 years’ experience
• Interpersonal skills
• Communication Skills
• Computer knowledge / Oracle / MS
• From Healthcare Field / Similar Pharma