Customer Service Coordinator

maison d'art; Dubai; On-site; AED 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Training and ongoing support

Career growth opportunities

Work with internationally recognized luxury brands

Friendly and professional team environment

Job summary

maison d'art, a leading supplier of luxury interior materials in Dubai, is seeking a proactive Customer Service Coordinator. In this role, you'll support clients through the order process, ensuring accuracy and prompt service.

Key responsibilities include handling inquiries, coordinating with various teams, and maintaining customer records. The ideal candidate is detail-oriented, organized, and possesses excellent communication skills. Join us for a competitive salary and growth opportunities in a professional team environment.

Qualifications

• Excellent customer service skills.
• Strong communication skills.
• Order processing and coordination experience.
• Time management.
• Attention to detail.
• Problem-solving ability.
• Organization and planning skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Administrative coordination experience.
• Fluent in English (written and spoken).

Responsibilities

• Handle customer inquiries professionally and promptly.
• Process customer orders accurately from quotation to delivery.
• Coordinate with sales, suppliers, logistics, and warehouse teams.
• Provide clients with product, pricing, and order updates.
• Monitor order progress and ensure timely follow-up.
• Resolve customer issues efficiently while maintaining excellent service standards.
• Maintain accurate customer and order records.
• Support the sales team with administrative and coordination tasks.

Job description

Job Description

Join maison d'art, one of Dubai's leading suppliers of luxury interior materials, specializing in premium fabrics and wallcoverings for high-end residential, hospitality, and palace projects.

We are looking for a proactive and detail-oriented Customer Service Coordinator to support our clients throughout the entire order process, from initial inquiry to final delivery.

Key Responsibilities

• Handle customer inquiries professionally and promptly.
• Process customer orders accurately from quotation to delivery.
• Coordinate with sales, suppliers, logistics, and warehouse teams.
• Provide clients with product, pricing, and order updates.
• Monitor order progress and ensure timely follow-up.
• Resolve customer issues efficiently while maintaining excellent service standards.
• Maintain accurate customer and order records.
• Support the sales team with administrative and coordination tasks.

Benefits

• Competitive salary.
• Training and ongoing support.
• Career growth opportunities.
• Work with internationally recognized luxury interior brands.
• Friendly and professional team environment.

Desired Candidate Profile

We are looking for someone who is:

• Organized and able to manage multiple tasks simultaneously.
• Detail-oriented with excellent follow-up skills.
• Customer-focused with a positive and professional attitude.
• A strong communicator who enjoys working with people.
• Able to work independently and within a team.
• Calm under pressure in a fast-paced environment.

Required Skills

• Excellent customer service skills
• Strong communication skills
• Order processing and coordination
• Time management
• Attention to detail
• Problem-solving
• Organization and planning
• Microsoft Office (Word, Excel, Outlook)
• Administrative coordination
• English fluency (written and spoken)

Preferred Qualifications

• Previous experience in customer service, customer support, sales coordination, or showroom administration.
• Experience in interiors, furniture, fabrics, wallpaper, construction, or luxury retail is an advantage but not essential.