Customer Service Associate - Florist

AlFuttaim; Dubai; On-site; AED 39,060 - 55,800; Full time

Job summary

Al-Futtaim Retail in Dubai, United Arab Emirates, is seeking a Customer Service Associate - Florist to deliver attentive floral service, assist customers in selecting flowers, and prepare bouquets with care.

You will manage stock, ensure product freshness, handle POS transactions, and support seasonal campaigns while maintaining brand standards and a welcoming store environment.

Qualifications

• Previous practical experience in a flower shop or florist counter.
• Good understanding of freshness checks and stock rotation.
• Excellent customer service and interpersonal skills.
• Ability to lift and move florist stock safely.

Responsibilities

• Welcome customers and provide friendly, attentive, and professional assistance.
• Help customers select flowers, plants, bouquets, and gift-ready floral products.
• Explain flower varieties, arrangement options, plant care, freshness, pricing, and current promotions.
• Recommend suitable floral products based on the occasion, budget, color preference, and customer requirements.
• Respond to customer enquiries and resolve straightforward concerns promptly.
• Escalate complex complaints, product concerns, or service issues to the appropriate manager.

Skills

Floral customer service

Bouquet preparation

Customer service

Stock rotation

Point-of-sale systems

English communication

Team collaboration

Job description

Job Snapshot

Role: Customer Service Associate - Florist
Location: Dubai, United Arab Emirates
Industry: Retail
Function: Retail Customer Service
Experience: Previous flower shop experience
Job Type: Full-time

Overview

Customer Service Associate - Florist in Dubai, United Arab Emirates is a Retail hiring opportunity focused on floral customer service, bouquet preparation, fresh flower care, product presentation, stock control, and sales support. The role helps create a premium Marks and Spencer shopping experience by ensuring flowers and plants remain fresh, attractive, correctly priced, and readily available. This position is suited to a customer‑focused florist or flower shop professional with practical knowledge of floral products, merchandising, stock rotation, customer orders, and retail service standards.

Job Details

Country: United Arab Emirates
City: Dubai
Salary: 3500-5000 (Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer)
Gender: Any
Nationality: Any
Job Type: Full-time

Key Responsibilities

• Welcome customers and provide friendly, attentive, and professional assistance.
• Help customers select flowers, plants, bouquets, and gift‑ready floral products.
• Explain flower varieties, arrangement options, plant care, freshness, pricing, and current promotions.
• Recommend suitable floral products based on the occasion, budget, color preference, and customer requirements.
• Respond to customer enquiries and resolve straightforward concerns promptly.
• Escalate complex complaints, product concerns, or service issues to the appropriate manager.
• Build positive customer relationships that encourage repeat visits and brand loyalty.
• Prepare bouquets, wrapped flowers, plants, and customer orders according to agreed quality standards.
• Package and protect floral products carefully for collection or delivery where required.
• Replenish fresh flowers, plants, bouquets, and related merchandise throughout trading hours.
• Inspect flowers and plants regularly for freshness, condition, presentation, and expected longevity.
• Remove wilted, damaged, expired, or poor‑quality items from sale without delay.
• Maintain appropriate water levels, handling conditions, and product care routines.
• Rotate floral stock to support freshness and reduce unnecessary waste.
• Arrange flowers, plants, seasonal products, and promotional items in line with brand guidelines.
• Keep displays colorful, commercial, fully stocked, and visually engaging.
• Ensure pricing labels, product information, care instructions, and promotional signage are accurate.
• Maintain a clean and organized florist counter, preparation area, display fixtures, buckets, tools, and storage spaces.
• Receive deliveries and verify floral product quality, quantities, condition, and presentation.
• Report damaged products, stock shortages, supply issues, and recurring quality concerns.
• Assist with stock counts, inventory checks, replenishment planning, and ordering requirements.
• Support shrinkage control through accurate receiving, handling, rotation, and record keeping.
• Recommend complementary products to increase customer convenience and basket value.
• Support seasonal campaigns, special occasions, promotions, and new product launches.
• Contribute to department sales, product availability, customer service, and waste reduction targets.
• Operate the point‑of‑sale system when required.
• Process transactions accurately in accordance with company procedures.
• Handle floral products safely while lifting, moving, and replenishing stock.
• Follow store health, safety, hygiene, and housekeeping requirements.
• Work closely with colleagues, supervisors, stock teams, cashiers, and store management.
• Support opening, closing, replenishment, cleaning, and handover routines as assigned.

Ideal Profile

• Previous practical experience in a flower shop, florist counter, garden retail business, supermarket florist section, or similar environment.
• Familiarity with fresh flowers, plants, bouquets, wrapping, product care, and floral presentation.
• Customer‑facing retail experience with the ability to provide helpful and accurate product advice.
• Good understanding of freshness checks, stock rotation, waste reduction, and safe flower handling.
• Experience preparing and packaging floral orders is preferred.
• Strong customer service and interpersonal skills.
• Ability to maintain attractive displays and replenish products without damaging stock.
• Good attention to detail when checking product quality, labels, prices, and customer orders.
• Organized working style with the ability to manage customer service and operational tasks together.
• Comfortable working in a fast‑paced Retail environment.
• Basic inventory management and stock control knowledge.
• Experience operating point‑of‑sale systems is advantageous.
• Good verbal communication skills in English.
• Arabic communication skills are an advantage.
• Friendly, positive, and customer‑focused personality.
• Ability to lift and move florist stock safely.
• Willingness to work flexible shifts, weekends, evenings, and public holidays.
• Proven ability to work effectively as part of a store team.

Skills Set

• Floral customer service
• Retail Customer Service
• Bouquet preparation
• Flower wrapping
• Floral arrangement
• Fresh flower care
• Plant care
• Flower quality inspection
• Product freshness monitoring
• Floral merchandising
• Visual display maintenance
• Seasonal displays
• Customer order preparation
• Gift packaging
• Product replenishment
• Stock rotation
• Waste reduction
• Inventory management
• Delivery checking
• Shrinkage control
• Product labelling
• Pricing accuracy
• Promotional signage
• Point‑of‑sale systems
• Customer complaint handling
• Product recommendations
• Upselling
• Cross‑selling
• Store hygiene
• Safe stock handling
• Team collaboration

Why Join Us

This opportunity combines creative floral work with customer service, merchandising, sales, and daily Retail operations. The successful candidate will gain experience supporting a premium international brand while developing practical skills in flower care, visual presentation, customer engagement, stock management, and commercial performance. The position offers a stable store environment, exposure to seasonal campaigns and product launches, and potential progression into senior customer service, florist, merchandising, or department‑level roles within Al‑Futtaim Retail.

About the Company

Al‑Futtaim Retail operates a diverse portfolio of recognized international brands across the Middle East, Africa, and Asia. Its businesses cover fashion, food, furniture, home improvement, beauty, and children ’s retail. As a major regional partner of Marks and Spencer, the division manages stores offering fashion and food products supported by established customer service and merchandising standards. Its retail teams focus on product quality, welcoming service, commercial performance, and consistent store presentation.