Customer Service Associate - Cafe

AlFuttaim; Dubai; On-site; AED 33,480 - 55,800; Full time

Job summary

Al‑Futtaim in Dubai, United Arab Emirates is seeking a Customer Service Associate - Cafe to support daily cafe and store operations, delivering a friendly customer experience while handling cashier duties and stock support in a busy retail environment.

The role emphasizes customer service, cash handling, stocking, and merchandising, with opportunities to upsell and assist customers in selecting products. Previous retail or cafe experience is preferred, and teamwork is essential.

Qualifications

• Previous retail, cafe, hospitality, cashiering, or customer service experience preferred.
• Confident communication and friendly approach with customers.
• Ability to handle basic complaints and remain calm during busy periods.
• Good attention to detail maintaining shelves, displays, products, and checkout areas.
• Basic experience with cash registers or POS systems is an advantage.

Responsibilities

• Welcome customers warmly and provide helpful support throughout their store or cafe visit.
• Understand customer requirements and guide them toward suitable products, food options, promotions, or service choices.
• Handle simple customer concerns in a calm and professional manner, escalating more serious complaints when required.
• Maintain a clean, organized, and inviting sales floor that reflects company standards.
• Assist with receiving stock, unpacking deliveries, replenishing products, and keeping the store well supplied.
• Monitor product availability and highlight low-stock items to the team when replenishment is needed.

Job description

Job Snapshot

• Role: Customer Service Associate - Cafe
• Location: Dubai, United Arab Emirates
• Industry: Retail
• Function: Retail Customer Service
• Experience: Previous customer‑facing experience preferred
• Job Type: Full‑time

Job Details

• Country: United Arab Emirates
• City: Dubai
• Salary: 3000‑5000

Position Overview

Customer Service Associate - Cafe in Dubai, United Arab Emirates is a retail hiring opportunity for a service‑focused professional who can support daily cafe and store operations while creating a friendly customer experience. This role combines customer assistance, cashier duties, stock support, visual presentation, complaint handling, and sales assistance in a busy retail environment.

Key Responsibilities

• Welcome customers warmly and provide helpful support throughout their store or cafe visit.
• Understand customer requirements and guide them toward suitable products, food options, promotions, or service choices.
• Handle simple customer concerns in a calm and professional manner, escalating more serious complaints when required.
• Maintain a clean, organized, and inviting sales floor that reflects company standards.
• Support visual merchandising by arranging products neatly, checking displays, and ensuring shelves remain presentable.
• Assist with receiving stock, unpacking deliveries, replenishing products, and keeping the store well supplied.
• Monitor product availability and highlight low‑stock items to the team when replenishment is needed.
• Recommend additional or related products through natural upselling and cross‑selling.
• Keep product knowledge updated to answer customer questions with confidence.
• Operate the cash register and process transactions accurately according to company payment procedures.
• Handle cash, card, and other payment methods with care and accuracy.
• Keep the checkout counter clean, organized, and ready for fast customer service.
• Support daily opening, closing, cleaning, and operational routines as assigned by the store team.
• Work with colleagues to maintain a positive shopping environment and achieve service and sales targets.

Ideal Profile

• Previous experience in retail, cafe, hospitality, cashiering, or customer service is preferred.
• Confident communication skills and a friendly approach with customers.
• Ability to handle basic complaints and remain calm during busy periods.
• Good attention to detail when maintaining shelves, displays, products, and checkout areas.
• Basic experience with cash register operation or POS systems is an advantage.
• Understanding of cash handling and payment processing procedures.
• Ability to support sales through product suggestions and customer engagement.
• Willingness to help with stock movement, replenishment, cleaning, and store presentation.
• Team‑focused attitude with reliability, punctuality, and a service mindset.
• Comfortable working in a fast‑paced retail and cafe environment.

Skills Set

• Retail customer service
• Cafe service support
• Customer complaint handling
• POS operation
• Cash register handling
• Cash and card transactions
• Upselling
• Cross‑selling
• Product recommendation
• Store presentation
• Visual merchandising support
• Stock replenishment
• Inventory assistance
• Sales floor maintenance
• Checkout counter management
• Product knowledge
• Customer engagement
• Team coordination
• Retail operations
• Hygiene and cleanliness standards

Why Join Us

This role offers a strong entry point into Dubai's Retail sector with a respected regional employer and a well‑established retail network. The position provides hands‑on exposure to customer service, cafe operations, sales support, cashiering, merchandising, and stock control. It is a practical opportunity for candidates who want stable retail experience, daily customer interaction, and room to build long‑term skills in a professional store environment.

About the Company

Al‑Futtaim is a diversified business group headquartered in Dubai, United Arab Emirates, with operations across automotive, financial services, real estate, retail, and healthcare. Al‑Futtaim Retail works with leading international brands across the Middle East, Africa, and Asia, delivering customer‑focused shopping experiences through strong operations, brand partnerships, and a diverse workforce.