Customer Service Specialist - Food

AlFuttaim; Dubai; On-site; AED 39,060 - 66,960; Full time

Job summary

Al-Futtaim is seeking a Customer Service Specialist - Food in Dubai to support daily food counter operations and provide accurate product guidance with strong service. You will help customers with ingredients, allergens, and preparation details while promoting meals and seasonal items.

The role emphasizes hygiene, food safety, and effective upselling in a fast-paced retail environment, requiring 2–4 years of relevant experience and a customer-focused attitude.

Qualifications

• High School Diploma required; hospitality/food-related qualification is an advantage.
• 2–4 years in food retail, cafe, bakery, deli, fresh food or hospitality.
• Experience at a food counter or prepared food environment preferred.
• Strong knowledge of food hygiene and local regulations.

Responsibilities

• Greet customers warmly and ensure a welcoming food retail experience.
• Serve at the food counter with accurate order handling and payments.
• Provide product information, ingredients, allergens, and preparation details.
• Promote food products, meal solutions, and seasonal offers to drive sales.
• Maintain clean counters, displays, and merchandising; support stock rotation.

Skills

Food counter operations

POS operation

Customer service

Upselling

Product knowledge

Allergen information

Education

High School Diploma

Hospitality or food-related qualification (adv.)

Job description

Customer Service Specialist - Food – Location: Dubai, United Arab Emirates. Industry: Retail. Function: Retail Customer Service. Experience: 2‑4 years in food retail, cafe, bakery, deli, fresh food or hospitality. Job Type: Full‑time.

Salary: 3500‑6000 (estimated range based on similar jobs in the city; please confirm the final offer with the employer).

Position Overview

We are looking for a customer‑focused food counter professional with strong service, sales, hygiene, and product presentation skills. The role supports daily food counter operations, helps customers with accurate product guidance, promotes suitable food items and meal solutions, and maintains excellent food safety standards.

Key Responsibilities

• Greet customers in a friendly and professional way, creating a welcoming food retail experience.
• Serve customers efficiently at the food counter while ensuring order accuracy and smooth transaction handling.
• Provide clear product information, including ingredients, allergens, preparation details, freshness, offers, and suitable recommendations.
• Promote food products, meal solutions, seasonal items, and complementary products to support sales growth.
• Apply natural upselling and cross‑selling techniques while keeping customer needs at the center of the conversation.
• Maintain food counters, display areas, and merchandising sections so they remain clean, stocked, organized, and visually appealing.
• Replenish products throughout the day to support availability and reduce missed sales opportunities.
• Check product freshness, expiry dates, packaging condition, and quality standards before serving or displaying items.
• Prepare, package, label, and present food products according to company procedures and food handling guidelines.
• Operate POS systems accurately and process cash, card, and other customer payments with care.
• Promote loyalty programs, store campaigns, product tastings, and seasonal offers where applicable.
• Maintain cleanliness of food counters, preparation areas, service equipment, and customer‑facing spaces.
• Support stock receiving, inventory counts, waste tracking, shrinkage control, and stock rotation activities.
• Follow Food Safety, HACCP, Municipality, hygiene, and Health and Safety requirements during daily operations.
• Work toward individual sales, customer service, food quality, and operational KPI targets.
• Assist the store management team with additional duties during peak hours, promotions, stock movements, and store activities.

Ideal Profile

• High School Diploma is required; a hospitality or food‑related qualification is an advantage.
• 2‑4 years of experience in food retail, cafe, bakery, deli, fresh food, hospitality, or a similar customer‑facing food service role.
• Previous experience working at a food counter, food service section, or prepared food environment is preferred.
• Good understanding of food hygiene, safe food handling, HACCP, and local Municipality requirements is an advantage.
• Confident communication skills in English; Arabic language ability is an added advantage.
• Strong customer service approach with a friendly, helpful, and patient personality.
• Ability to provide product information and learn details about ingredients, allergens, promotions, and preparation methods.
• Experience using POS systems and handling cash or card payments.
• Sales‑focused mindset with the ability to promote products without being pushy.
• Strong attention to detail when checking labels, expiry dates, freshness, orders, and payment accuracy.
• Ability to work quickly during busy periods while maintaining food safety and service standards.
• Comfortable standing for extended periods and supporting physical tasks such as replenishment, stock movement, and counter cleaning.
• Positive team attitude with flexibility to work shifts, weekends, and public holidays.

Skills Set

• Food retail customer service
• Food counter operations
• Cafe service
• Bakery and deli support
• Fresh food handling
• Product knowledge
• Ingredients awareness
• Allergen information
• Food preparation support
• Food packaging
• Food labeling
• POS operation
• Cash handling
• Customer payment processing
• Upselling
• Cross‑selling
• Meal solution selling
• Visual merchandising
• Stock replenishment
• Inventory counts
• Stock rotation
• Expiry date checking
• Product freshness monitoring
• Waste management
• Shrinkage control
• Food Safety
• HACCP
• Municipality regulations
• Health and Safety
• Hygiene standards
• Customer complaint handling
• Retail operations

Why Join Us

This position offers a valuable opportunity to build a strong career in Dubai's Retail sector with hands‑on exposure to food counter operations, customer engagement, product selling, hygiene compliance, and daily store execution. The role is ideal for candidates who want stable full‑time retail experience, practical food service skills, and the chance to work in a professional environment connected with respected international brands. It also provides room to strengthen sales confidence, operational discipline, and long‑term employability in food retail and customer service.

About the Company

Al‑Futtaim is a Dubai‑headquartered regional business with established operations across automotive, financial services, real estate, retail, and healthcare. Through Al‑Futtaim Retail, the group manages partnerships with leading global brands across the Middle East, Africa, and Asia, including well‑known retail and food concepts. The company focuses on customer experience, operational quality, brand growth, and a diverse workforce that supports modern retail standards across multiple markets.