Customer Service Agent

Qqada HR Consulting; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Qqada HR Consulting is seeking a customer-focused Customer Service Agent to assist customers with questions, requests, and routine service issues. The ideal candidate should communicate professionally, listen carefully to customer needs, and provide accurate and timely assistance.

The role involves handling inquiries via phone, email, chat, or other channels, delivering precise product/service information, resolving routine issues, and recording interactions while upholding professional

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer and data-entry skills.
• Patient, professional, and customer-focused approach.
• Previous customer service or contact center experience is preferred.

Responsibilities

• Respond to customer inquiries through phone, email, chat, or other channels.
• Provide accurate information about products, services, orders, or accounts.
• Resolve routine customer complaints and service issues.
• Record customer interactions and update relevant account information.
• Escalate complex or unresolved issues to the appropriate team.
• Follow company procedures and maintain professional service standards.

Skills

Communication skills

Customer service

Problem solving

Data entry

Professionalism

Experience in contact center

Education

High school diploma

Tools

Basic computer skills

Job description

Job Summary:
We are seeking a customer-focused Customer Service Agent to assist customers with questions, requests, and routine service issues. The ideal candidate should communicate professionally, listen carefully to customer needs, and provide accurate and timely assistance.

Key Responsibilities:

• Respond to customer inquiries through phone, email, chat, or other channels.
• Provide accurate information about products, services, orders, or accounts.
• Resolve routine customer complaints and service issues.
• Record customer interactions and update relevant account information.
• Escalate complex or unresolved issues to the appropriate team.
• Follow company procedures and maintain professional service standards.

Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer and data-entry skills.
• Patient, professional, and customer-focused approach.
• Previous customer service or contact center experience is preferred.