Customer Service Representative

Confidential; Sharjah; On-site; AED 28,000 - 50,000; Full time

Job summary

Confidential is seeking a customer service professional in Sharjah, UAE, to be the first point of contact for customers, address inquiries, resolve concerns with a friendly demeanor, and represent the brand with reliability and courtesy.

You will log interactions in CRM, track customer issues, provide detailed product information and service guidance to help customers make informed decisions, and maintain punctual follow-ups.

Qualifications

• High school diploma or equivalent; a degree in communications or business is a plus.
• 1-3 years of experience in a customer service role, preferably in a fast-paced environment.
• Proficiency in using CRM systems and basic office software; familiarity with ticketing systems is advantageous.

Responsibilities

• Act as the first point of contact for customers, addressing inquiries and resolving concerns with a friendly demeanor.
• Utilize CRM software to log interactions and track customer issues, ensuring no detail is overlooked.
• Provide detailed product information and service guidance, helping customers make informed decisions.
• Escalate complex issues to appropriate departments, maintaining clear communication until resolution is achieved.

Skills

Communication

Customer service

Education

High school diploma or equivalent

Degree in communications or business (a plus)

Tools

CRM software

Ticketing systems

Office software

Job description

• Act as the first point of contact for customers, expertly addressing inquiries and resolving concerns with a friendly demeanor.
• Utilize customer relationship management (CRM) software to log interactions and track customer issues, ensuring no detail is overlooked.
• Provide detailed product information and service guidance, helping customers make informed decisions.
• Escalate complex issues to appropriate departments, maintaining a clear line of communication until resolution is achieved.

Desired Candidate Profile

• High school diploma or equivalent; a degree in communications or business is a plus.
• 1-3 years of experience in a customer service role, preferably in a fast-paced environment.
• Proficiency in using CRM systems and basic office software; familiarity with ticketing systems is advantageous.
• Fluency in English is mandatory; proficiency in additional languages such as Spanish or Mandarin is highly desirable.