Customer Service Agent

Confidential Company; Abu Dhabi; On-site; AED 89,000 - 123,000; Full time

Job summary

Tanqeeb in the United Arab Emirates seeks a customer service professional who will present a professional and courteous attitude when engaging with customers, and act as the primary contact from engagement to resolution.

You will handle payment processing, contract moves and move outs, and ensure compliance with policies and procedures while escalating complex queries when needed.

Qualifications

• Present a professional and courteous attitude when engaging with customers.
• Recognize when a customer’s query requires escalation and facilitate through the established protocols as well as remain the primary contact for the customer from engagement to resolution.
• Minimize the need to revert to a customer for administrative purposes but ensuring that new contracts, payment receipting and application processes are followed step by step and accurately.
• Processing customer payments of cash, cheque or card in a timely manner and ensuring such payments receive receipts and are accounted for until they are deposited in the bank.
• Understand the policies and procedures for customer contracts, move in and move outs, payments and the suspension process.
• Understand the policies and procedures for customer contracts, move in and move outs, payments and the suspension process.

Responsibilities

• Present a professional and courteous attitude when engaging with customers.
• Recognize when a customer’s query requires escalation and facilitate through the established protocols as well as remain the primary contact for the customer from engagement to resolution.
• Minimize the need to revert to a customer for administrative purposes but ensuring that new contracts, payment receipting and application processes are followed step by step and accurately.
• Processing customer payments of cash, cheque or card in a timely manner and ensuring such payments receive receipts and are accounted for until they are deposited in the bank.
• Understand the policies and procedures for customer contracts, move in and move outs, payments and the suspension process.
• Understand the policies and procedures for customer contracts, move in and move outs, payments and the suspension process.

Job description

• Present a professional and courteous attitude when engaging with customers.

• Recognize when a customer’s query requires escalation and facilitate through the established protocols as well as remain the primary contact for the customer from engagement to resolution.

• Minimize the need to revert to a customer for administrative purposes but ensuring that new contracts, payment receipting and application processes are followed step by step and accurately.

• Processing customer payments of cash, cheque or card in a timely manner and ensuring such payments receive receipts and are accounted for until they are deposited in the bank.

• Understand the policies and procedures for customer contracts, move in and move outs, payments and the suspension process.

• Understand the policies and procedures for customer contracts, move in and move outs, payments and the suspension process.

Desired Candidate Profile

1 year experience in relevant field.