Customer Service & Admin Coordinator

Remotedxb; Dubai; Remote; AED 60,000 - 90,000; Full time

Job summary

Simera Professional is seeking a remote Customer Service & Administrative Support specialist. You will respond to inquiries across email, phone, chat, and other channels, and maintain accurate records of interactions and requests.

Role requires handling multiple tasks, using CRM systems and spreadsheets, and collaborating with remote teams while ensuring confidentiality and a reliable home setup with a stable internet connection.

Qualifications

• English proficiency is required.
• Experience handling customer inquiries and administrative tasks.
• Experience using CRM systems, spreadsheets, calendars, or other business software.
• Strong computer and digital skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaborate effectively with remote teams.
• Reliable internet connection and a suitable setup for remote work.

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other communication channels.
• Provide accurate information and timely solutions to customer questions and concerns.
• Handle customer requests, complaints, and follow-ups in a professional and empathetic manner.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Manage calendars, appointments, meetings, and scheduling requests.
• Organize and maintain digital files, documents, records, and databases.
• Perform data entry and update customer and administrative information.
• Prepare and update reports, spreadsheets, documents, and presentations.
• Coordinate information and requests between customers, internal teams, and external contacts.
• Assist with invoices, expenses, orders, and other administrative processes when required.
• Identify recurring customer or administrative issues and communicate them to the appropriate teams.
• Maintain confidentiality when handling customer, employee, and company information.

Skills

English proficiency

Remote collaboration

Multitasking

Time management

Digital literacy

Tools

CRM software

Spreadsheets

Calendars

Job description

Simera Professional is seeking a remote Customer Service & Administrative Support specialist. You will respond to inquiries across email, phone, chat, and other channels, and maintain accurate records of interactions and requests.

Role requires handling multiple tasks, using CRM systems and spreadsheets, and collaborating with remote teams while ensuring confidentiality and a reliable home setup with a stable internet connection.