Customer Care Specialist: Empathetic, Solution-Focused

Simera; Abu Dhabi; On-site; AED 42,000 - 68,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

Simera is seeking a Customer Care Representative to support customers throughout their experience. The role emphasizes a friendly, patient, and solution-oriented approach with strong communication skills.

Responsibilities include email, chat, phone support, and collaboration with internal teams to ensure a consistent customer experience. Ideal candidates have experience in customer care, remote work setup, excellent English proficiency, and an ability to manage multiple interactions while

Qualifications

• Experience in customer care or support roles.
• Ability to work remotely with reliable internet.
• Proficient English; other languages a plus.

Responsibilities

• Respond to inquiries via email, chat, phone and other channels.
• Provide accurate information and resolve customer questions.
• Follow up to ensure issues are resolved and documented.
• Escalate complex issues to the appropriate team.
• Maintain records of interactions and requests.

Skills

Excellent communication

Customer-first mindset

Active listening

Empathy

CRM experience

Multitasking

Problem solving

Remote collaboration

Tools

CRM systems

Job description

Simera is seeking a Customer Care Representative to support customers throughout their experience. The role emphasizes a friendly, patient, and solution-oriented approach with strong communication skills.

Responsibilities include email, chat, phone support, and collaboration with internal teams to ensure a consistent customer experience. Ideal candidates have experience in customer care, remote work setup, excellent English proficiency, and an ability to manage multiple interactions while