Remote Chat Support Specialist

Simera; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Simera is seeking a proactive Chat Support Representative to assist customers via live chat and other digital channels. The ideal candidate has excellent written communication, strong attention to detail, and the ability to manage multiple conversations with speed and accuracy.

You will respond to inquiries, provide clear solutions, troubleshoot issues, log interactions, and escalate when required. A remote role with CRM and ticketing tools, you’ll maintain a friendly, professional tone and help

Qualifications

• Previous experience in chat support or similar role.
• Excellent written communication and comprehension skills.
• Ability to work independently and remotely.

Responsibilities

• Respond to customer inquiries through live chat and other digital channels.
• Provide clear, accurate, and professional responses to customer questions.
• Identify customer needs and provide appropriate solutions or guidance.
• Troubleshoot customer issues and resolve requests efficiently.
• Handle multiple chat conversations while maintaining quality and response speed.

Skills

Written comms

Typing

Customer service

Attention to detail

Problem solving

Multitasking

Clear writing

Patience empathy

Learning new systems

Tools

CRM systems

Ticketing tools

Job description

Simera is seeking a proactive Chat Support Representative to assist customers via live chat and other digital channels. The ideal candidate has excellent written communication, strong attention to detail, and the ability to manage multiple conversations with speed and accuracy.

You will respond to inquiries, provide clear solutions, troubleshoot issues, log interactions, and escalate when required. A remote role with CRM and ticketing tools, you’ll maintain a friendly, professional tone and help