Customer Insight Detective

Qashio Inc.; Dubai; On-site; AED 70,000 - 120,000; Full time

Job summary

Qashio Inc. is seeking a Customer Intelligence Representative to uncover opportunities by researching customers, mapping organisations, tracking changes, and identifying key decision-makers. You will transform scattered data into actionable insights for our Customer Success team.

You will build intelligence cards, monitor signals like funding rounds or leadership changes, and collaborate with CS, Sales, Marketing and Data to improve understanding of customers and drive value.

Qualifications

• Around 1 year of experience in research, data, customers, sales, business development, operations or analysis.
• Experience using LinkedIn, CRM systems such as Hubspot, company websites or online research tools to find and understand information.
• Comfortable working with Excel / Google Sheets and handling structured data.
• Strong written and verbal communication skills, with the ability to summarise findings clearly.
• Good attention to detail: you enjoy spotting things that others might overlook.
• Comfortable researching information from multiple sources and figuring out what is reliable and relevant.
• A genuine interest in business, companies, people and how organisations work.
• Commercial curiosity - you're naturally interested in asking "why?", "what else?" and "what could this mean?"
• Comfortable using AI and technology to research, organise and analyse information.

Responsibilities

• You'll take hundreds of pieces of information and turn them into a simple answer for our CSMs:
• Here''s what's happening with this customer, here's what you might have missed, and here's where I think the opportunity is.
• Work closely with Customer Success to make sure they walk into every customer conversation better informed, better prepared and one step ahead.
• Research existing customer accounts and uncover information that can help us better understand and grow those relationships.
• Map key stakeholders, decision-makers and influencers across customer organisations.
• Identify who owns what, who has joined or left the business, reporting lines and changes in senior leadership.
• Research customer spend, product usage, purchasing behaviour and potential whitespace opportunities.
• Identify where customers are spending today and where there may be opportunities for us to leverage.
• Work closely with Customer Success, Sales, Marketing and Data to continuously improve how we understand our customers.
• Monitor customer businesses for meaningful signals - funding rounds, acquisitions, new offices, expansion, hiring, leadership changes and other relevant developments.
• Build and maintain customer intelligence cards / account profiles that give CSMs a powerful snapshot of each account.
• Turn research into clear insights and recommendations rather than simply collecting data.
• Give CSMs relevant intelligence before customer meetings, QBRs, renewals and expansion conversations.
• Identify potential cross-sell, upsell and expansion opportunities and surface them to the relevant CSM.
• Help CSMs understand the wider organisation beyond their existing contacts.

Skills

CRM experience

Research & analysis

Excel / Sheets

Communication skills

Attention to detail

AI tools

Commercial curiosity

Tech-savvy

Multi-source research

Tools

HubSpot

LinkedIn

CRM systems

Job description

Qashio Inc. is seeking a Customer Intelligence Representative to uncover opportunities by researching customers, mapping organisations, tracking changes, and identifying key decision-makers. You will transform scattered data into actionable insights for our Customer Success team.

You will build intelligence cards, monitor signals like funding rounds or leadership changes, and collaborate with CS, Sales, Marketing and Data to improve understanding of customers and drive value.