Customer Experience Specialist — Inbound Calls & CRM

Confidential Company; Sharjah; Presencial; AED 45.000 - 70.000; Jornada completa

Descripción de la vacante

Confidential Company in the United Arab Emirates seeks a customer service professional to respond to inquiries, handle complaints, and provide product information. You will maintain a professional image through voice and online interactions and support CRM data entry in Salesforce.

The role requires a bachelor's degree and at least two years of relevant experience. You will work as part of the primary contact team, ensuring high-quality service and customer satisfaction across channels.

Formación

• Bachelor's degree in any field.
• Minimum 2 years of relevant experience.

Responsabilidades

• Respond to customers' inquiries and provide product information.
• Handle and manage customer complaints.
• Record customer interactions and update Salesforce CRM.
• Conduct aftersales surveys to improve customer experience.
• Maintain professional image in voice and online interactions.
• Collaborate with departments for customer information and actions.
• Verify customer information via surveys and calls.
• Ensure quality assurance targets weekly and monthly.
• Perform other related tasks as required.

Educación

Bachelor's degree in any field

Descripción del empleo

Confidential Company in the United Arab Emirates seeks a customer service professional to respond to inquiries, handle complaints, and provide product information. You will maintain a professional image through voice and online interactions and support CRM data entry in Salesforce.

The role requires a bachelor's degree and at least two years of relevant experience. You will work as part of the primary contact team, ensuring high-quality service and customer satisfaction across channels.