Customer Experience Specialist

Max Care Facilities Management llc; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Max Care Facilities Management llc is seeking a customer service professional to act as the primary contact for inquiries, provide prompt information, and ensure satisfaction. You will resolve complaints using problem‑solving skills and maintain detailed records.

The role requires proficiency in CRM systems, strong English communication, and the ability to work under pressure in a multicultural environment.

Qualifications

• Bachelor's degree or higher in Business Administration, Communication, or related field preferred.
• Proficiency in both written and verbal communication, with focus on clarity and professionalism.
• Experience with CRM systems and customer service software to manage client interactions efficiently.
• Fluency in English; additional languages are a plus to cater to diverse customer bases.
• Strong analytical skills to assess customer feedback and derive actionable insights.
• Ability to work under pressure, managing multiple priorities without compromising service quality.
• Positive attitude and a passion for delivering outstanding customer service experiences.
• Cultural sensitivity and ability to work effectively in a multicultural environment.

Responsibilities

• Act as the primary point of contact for customer inquiries providing prompt and accurate information to enhance customer satisfaction
• Resolve customer complaints effectively by employing problem-solving skills and ensuring a smooth resolution process
• Maintain detailed records of customer interactions feedback and transactions to support continuous service improvement
• Utilize CRM software effectively to track customer interactions and streamline service processes
• Stay updated on product knowledge and industry trends to provide accurate and relevant information to customers
• Conduct follow-up communications post-resolution to ensure continued customer satisfaction and engagement
• Manage customer escalations with professionalism and empathy ensuring a positive outcome for the customer
• Monitor and analyze customer feedback to identify trends and opportunities for service enhancements
• Collaborate with cross-functional teams to address customer needs and provide tailored solutions that drive brand loyalty

Skills

CRM experience

English fluency

Analytical skills

Written & verbal communication

Multilingual (extra languages)

Working under pressure

Team collaboration

Education

Bachelor's degree in Business Administration, Communication or related

Tools

CRM software

Job description

Max Care Facilities Management llc is seeking a customer service professional to act as the primary contact for inquiries, provide prompt information, and ensure satisfaction. You will resolve complaints using problem‑solving skills and maintain detailed records.

The role requires proficiency in CRM systems, strong English communication, and the ability to work under pressure in a multicultural environment.