Customer Experience & Operations Leader

Overland Auto Works LLC. SPC.; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Overland Auto Works LLC. SPC. is seeking a Customer Service & Operations professional in Abu Dhabi to bridge customer needs and business processes. You will lead service delivery, streamline operations, and collaborate with multiple departments to drive satisfaction and efficiency.

The role requires strong leadership, excellent communication, and the ability to analyze data to inform improvements while maintaining high service standards in a fast-paced environment.

Qualifications

• Proven experience in customer service and operations management is essential.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent communication and interpersonal skills for managing customer interactions.
• Strong analytical skills with the ability to interpret data and drive decision-making.
• Proficiency in customer relationship management and service management software.
• Ability to multitask and prioritize tasks in a fast-paced environment efficiently.

Responsibilities

• Deliver exceptional customer service to enhance customer satisfaction and brand loyalty.
• Assist customers with inquiries, complaints, and requests in a professional manner.
• Oversee daily operations to ensure seamless customer service processes.
• Collaborate with cross-functional teams to identify and resolve service challenges.
• Develop and implement strategies to improve operational efficiency and customer service.
• Analyze customer feedback and operational metrics to make informed decisions.
• Create and maintain detailed documentation of customer interactions and resolutions.
• Train and support team members to enhance service delivery and operational workflows.
• Implement customer service policies and standards to ensure high-quality support.
• Conduct regular audits of processes to identify areas for improvement and innovation.
• Lead initiatives to streamline processes and enhance operational productivity.
• Manage customer relationship management systems to track and analyze performance.

Skills

Leadership

Communication

Analytical

Multitasking

Problem-solving

Education

Bachelor’s degree in Business/Operations

Tools

CRM software

Job description

Overland Auto Works LLC. SPC. is seeking a Customer Service & Operations professional in Abu Dhabi to bridge customer needs and business processes. You will lead service delivery, streamline operations, and collaborate with multiple departments to drive satisfaction and efficiency.

The role requires strong leadership, excellent communication, and the ability to analyze data to inform improvements while maintaining high service standards in a fast-paced environment.