Automotive Service Operations Leader

XAD Technologies LTD; Sharjah; On-site; AED 167,400 - 279,000; Full time

Job summary

XAD Technologies LTD in Sharjah is seeking an Operations Manager – Service to oversee daily operations within the Auto Division. This role emphasizes managing customer intake, coordinating service schedules, and ensuring service deliveries align with commitments.

The ideal candidate will have over 5 years of experience in automotive service operations and demonstrated skills in managing service workflows, customer relationships, and complaint resolution. Strong coordination between multiple departments will be crucial for success.

Qualifications

• 5+ years of experience in automotive service operations, service advisory, or workshop coordination.
• Minimum 2 years in a supervisory or operations coordination role.
• Strong experience in customer handling and job card management.

Responsibilities

• Manage day-to-day service operations from customer request to job tracking.
• Coordinate with maintenance team for inspection updates and technical issues.
• Submit reports on daily operations and service status.

Skills

Service Operations

Customer Management

CRM Discipline

Coordination

Problem Solving

Time Management

Education

Bachelor's Degree or Diploma in Business Administration, Automotive Service Management, Mechanical Engineering, Operations Management

Job description

XAD Technologies LTD in Sharjah is seeking an Operations Manager – Service to oversee daily operations within the Auto Division. This role emphasizes managing customer intake, coordinating service schedules, and ensuring service deliveries align with commitments.

The ideal candidate will have over 5 years of experience in automotive service operations and demonstrated skills in managing service workflows, customer relationships, and complaint resolution. Strong coordination between multiple departments will be crucial for success.