Customer Experience & Operations Lead (Remote, UAE Launch)

ROOBBA Ecommerce LLC FZ; Dubai; Remote; AED 180,000 - 240,000; Full time

Job summary

ROOBBA Ecommerce LLC FZ in Dubai is seeking a Customer Experience & Operations Executive to own the customer journey from inquiry to delivery and beyond. You will be the main contact for UK customers, handle product questions, orders and after-sales care, and coordinate with logistics partners to ensure smooth fulfillment as ROOBBA expands into the UAE.

This predominantly remote role offers occasional attendance at Dubai offices, with a proactive, highly organized candidate comfortable working

Qualifications

• 3+ years in customer service, e-commerce or a similar customer-facing role.
• Exceptional written and spoken English.
• Strong organisational skills with attention to detail and the ability to manage multiple priorities.
• Proactive, solutions-focused attitude and ability to work independently.
• Comfortable using online platforms, spreadsheets and order management systems.
• Experience in furniture/interiors or premium retail is an advantage.
• Experience coordinating deliveries or working with logistics partners is desirable.
• Based in the UAE and aligned with UK business hours.

Responsibilities

• Deliver exceptional customer service across email, telephone and other channels.
• Assist customers with product enquiries, purchasing decisions and design-related questions.
• Turn enquiries into sales through product knowledge and recommendations.
• Manage customer orders, updates, returns, replacements and after-sales enquiries.
• Upload and process orders through logistics and delivery platforms.
• Coordinate with delivery partners to arrange shipments and replacements and resolve issues.
• Maintain communication records and follow up on outstanding matters.
• Support customer experience and day-to-day operations as we launch in the UAE.

Skills

Customer service

E-commerce

English fluency

Logistics coordination

Remote work

Tools

Order management systems

Spreadsheets

Job description

ROOBBA Ecommerce LLC FZ in Dubai is seeking a Customer Experience & Operations Executive to own the customer journey from inquiry to delivery and beyond. You will be the main contact for UK customers, handle product questions, orders and after-sales care, and coordinate with logistics partners to ensure smooth fulfillment as ROOBBA expands into the UAE.

This predominantly remote role offers occasional attendance at Dubai offices, with a proactive, highly organized candidate comfortable working