Customer Experience & Operations Lead - Remote (UAE)

ROOBBA Ecommerce LLC FZ; Abu Dhabi; Remote; AED 78,000 - 123,000; Full time

Job summary

ROOBBA Ecommerce LLC FZ in the UAE is seeking an outstanding Customer Experience & Operations Executive to own the customer journey from inquiry to delivery and after-sales care.

This predominantly remote role involves handling UK customer interactions, coordinating with logistics partners, and supporting UAE operations as ROOBBA expands.

Occasional attendance at Dubai locations; proactive, highly organized, able to work independently.

Qualifications

• 3+ years in customer service or ecommerce.
• Exceptional written and spoken English.
• Based in UAE and able to work hours aligned with UK business day.

Responsibilities

• Deliver outstanding customer service across email, phone and other channels.
• Assist customers with product queries, orders and after-sales support.
• Convert inquiries into sales through product knowledge and recommendations.
• Manage orders, updates, returns, and after-sales enquiries.
• Upload and process orders through our logistics platforms.
• Coordinate with delivery partners to arrange shipments and resolve issues.
• Maintain accurate communications records and follow up on outstanding matters.
• Support UAE launches and day-to-day operations.

Skills

Customer service

E-commerce

English language proficiency

Communication skills

Job description

ROOBBA Ecommerce LLC FZ in the UAE is seeking an outstanding Customer Experience & Operations Executive to own the customer journey from inquiry to delivery and after-sales care.

This predominantly remote role involves handling UK customer interactions, coordinating with logistics partners, and supporting UAE operations as ROOBBA expands.

Occasional attendance at Dubai locations; proactive, highly organized, able to work independently.