Customer Experience & Operations Executive

ROOBBA Ecommerce LLC FZ; Abu Dhabi; Remote; AED 78,000 - 123,000; Full time

Job summary

ROOBBA Ecommerce LLC FZ in the UAE is seeking an outstanding Customer Experience & Operations Executive to own the customer journey from inquiry to delivery and after-sales care.

This predominantly remote role involves handling UK customer interactions, coordinating with logistics partners, and supporting UAE operations as ROOBBA expands.

Occasional attendance at Dubai locations; proactive, highly organized, able to work independently.

Qualifications

• 3+ years in customer service or ecommerce.
• Exceptional written and spoken English.
• Based in UAE and able to work hours aligned with UK business day.

Responsibilities

• Deliver outstanding customer service across email, phone and other channels.
• Assist customers with product queries, orders and after-sales support.
• Convert inquiries into sales through product knowledge and recommendations.
• Manage orders, updates, returns, and after-sales enquiries.
• Upload and process orders through our logistics platforms.
• Coordinate with delivery partners to arrange shipments and resolve issues.
• Maintain accurate communications records and follow up on outstanding matters.
• Support UAE launches and day-to-day operations.

Skills

Customer service

E-commerce

English language proficiency

Communication skills

Job description

Job description

About ROOBBA

ROOBBA is more than just a furniture brand. We're on a mission to change the way people discover, shop for and furnish their homes.

Designed in-house in London and proudly manufactured in Europe, our collections combine distinctive design, quality craftsmanship and exceptional value. We're combining design, technology and a customer-first approach to create a more inspiring, seamless and accessible furniture shopping experience.

With an established UK business and a growing presence in the UAE, we're entering an exciting new phase of international expansion. This position will be employed through our UAE company, supporting both our established UK operations and the launch of ROOBBA in the UAE.

The Role

We're looking for an outstanding Customer Experience & Operations Executive to take ownership of our customer journey, delivering exceptional service from the first enquiry through to final delivery and beyond.

You'll be the main point of contact for our UK customers, supporting everything from product enquiries and orders to after-sales care. You'll also coordinate with our logistics and delivery partners to ensure orders are managed smoothly from purchase through to delivery.

As we expand into the UAE, you'll play an important role in supporting our local customers and operations.

This is a predominantly remote role, with occasional attendance at our Dubai locations and office. We're looking for someone proactive, highly organised and confident working independently.

Key Responsibilities

• Deliver exceptional customer service across email, telephone and other communication channels.
• Assist customers with product enquiries, purchasing decisions and design-related questions.
• Turn customer enquiries into sales through confident product knowledge, thoughtful recommendations and outstanding service.
• Manage customer orders, updates, returns, replacements and after-sales enquiries.
• Upload and process orders through our third-party logistics and delivery platforms.
• Coordinate with delivery partners to arrange shipments, collections and replacements, and resolve delivery issues.
• Maintain accurate communication records and proactively follow up on outstanding matters.
• Support customer experience and day-to-day operations as we launch in the UAE.

What We Are Looking For

• 3+ years' experience in customer service, e-commerce or a similar customer-facing role.
• Exceptional written and spoken English, with the ability to communicate confidently and professionally.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities.
• A proactive, solutions-focused attitude and the confidence to resolve problems independently.
• Comfortable using online platforms, spreadsheets and order management systems.
• Experience in furniture, interiors, premium retail or e-commerce is a strong advantage.
• Previous experience coordinating deliveries or working with logistics partners is desirable.
• Currently based in the UAE and able to work hours aligned with the UK business day.

Why Join ROOBBA

• Be part of an ambitious international brand that's redefining the furniture shopping experience.
• Predominantly remote working with occasional attendance.
• Work closely with the founders and have real ownership of your role.
• Play an important role in launching and growing our UAE operations.
• Build your career as ROOBBA expands into new markets, with opportunities to take on greater responsibility.

Skills

Customer Service, Customer Experience, Written Communication, Verbal Communication, E-commerce, Customer Relationship Management (CRM), Order Management, Problem Solving, Complaint Resolution, Logistics Coordination, Sales Support, Attention to Detail