Customer Relations Officer

National Bank of Fujairah (NBF); Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

National Bank of Fujairah (NBF) in Dubai seeks a customer service-focused professional to deliver exceptional service to our clients at the branch. You will take ownership of customer inquiries and complaints, aiming for timely resolution while supporting sales and service targets.

As a team player, you will cooperate with colleagues to achieve branch goals and provide feedback for process improvements, contributing to a smooth banking experience for customers.

Qualifications

• Diploma/ Bachelor's Degree, preferably in Commerce.
• 2-3 years banking experience or experience in any other service industry.

Responsibilities

• Provide the best service to NBF customers and achieve assigned branch targets, owning complaints to resolution.
• Be a team player in branch sales and service and support the branch goal.

Skills

Customer service

Complaint handling

Sales support

Teamwork

Education

Diploma/ Bachelor's Degree in Commerce

Job description

• To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
• Improve on service levels at the branches. Take ownership of customer complaint until final resolution.
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial.
• Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

Duties and responsibilities:

• Providing the best service to NBF customers as well as achieving the assigned target set by the branch manager and insuring to take ownership of customer complaints until final resolution.
• Be a team player in a branch team; cooperate with others towards achieving the branch goal in sales & service.

Qualifications:

Diploma/ Bachelor's Degree, preferably in Commerce

Experience:

2-3 years banking experience or experience in any other service industry.