Customer Experience Champion - Arabic Speaker

Apparel Group - UAE; United Arab Emirates; On-site; AED 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Company employee discounts across all

Medical & health insurance

Collaborative work environment

Good vibes work culture

Job summary

Apparel Group - UAE is seeking a Customer Excellence Specialist to ensure outstanding experiences across online, offline, and social channels. You will manage and resolve complaints, handle escalations within SLAs, and nurture relationships with customers through clear, empathetic communication.

You will support marketing by engaging VIP customers, coordinating with Operations, E-commerce, and stores, and contributing to process improvements.

Qualifications

• Experience in handling multi-channel customer service.
• Proven ability to resolve complaints within SLA.
• Experience with CRM tools and data‑driven reporting.
• Excellent written and spoken communication.
• Ability to work multi-task and coordinate with teams.

Responsibilities

• Manage customer inquiries via email, chat, calls, and social media.
• Resolve complaints and escalate issues per SLA.
• Follow up to confirm issue resolution and satisfaction.
• Collaborate with Operations, E‑commerce, and Stores.
• Prepare weekly/monthly reports on complaints and trends.

Skills

Communication skills

Problem solving

English and Arabic fluency

Customer empathy

CRM experience (Salesforce)

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Apparel Group - UAE is seeking a Customer Excellence Specialist to ensure outstanding experiences across online, offline, and social channels. You will manage and resolve complaints, handle escalations within SLAs, and nurture relationships with customers through clear, empathetic communication.

You will support marketing by engaging VIP customers, coordinating with Operations, E-commerce, and stores, and contributing to process improvements.