Customer Experience Champion

37Degres.dz; Abu Dhabi; On-site; AED 134,000 - 223,000; Full time

Benefits offered by this job

On-the-job training

Friendly environment

Career development

Promotion opportunities

Long-term career

Job summary

37Degres.dz in Abu Dhabi is seeking a Customer Experience Manager to oversee daily service operations, maintain high service standards, build strong customer relationships, and drive customer loyalty.

The successful candidate will monitor feedback and satisfaction levels, resolve complaints, coach the service team, and collaborate with sales, operations, and other departments to elevate the overall customer journey.

Qualifications

• Fresh graduates welcome to apply.
• Experience in customer service or operations is a plus.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee daily customer experience and service operations
• Develop and maintain customer service standards and procedures
• Monitor customer feedback, reviews, and satisfaction levels
• Handle customer complaints and escalations professionally
• Collaborate with sales, operations, and other departments to resolve customer issues

Skills

Customer-focused

Leadership potential

Communication

Teamwork

Problem-solving

Tools

CRM software

Office suite

Job description

37Degres.dz in Abu Dhabi is seeking a Customer Experience Manager to oversee daily service operations, maintain high service standards, build strong customer relationships, and drive customer loyalty.

The successful candidate will monitor feedback and satisfaction levels, resolve complaints, coach the service team, and collaborate with sales, operations, and other departments to elevate the overall customer journey.