Customer Experience Specialist — VIP & Support

R&B Fashion; Dubai; On-site; AED 45,000 - 89,000; Full time

Benefits offered by this job

Full-time role

Competitive salary

Employee discounts across all brands

Medical & health insurance

Collaborative work environment

Positive work culture

Job summary

R&B Fashion is seeking a Customer Excellence Specialist in Dubai to manage customer inquiries across online, offline, and social channels. You will resolve complaints, handle escalations, and maintain strong relationships while supporting VIP communications and event-related activities.

You will collaborate with Operations, E-commerce, and Store teams to identify improvements, ensure SLA adherence, and contribute to campaigns that enhance the customer experience.

Qualifications

• High school diploma or equivalent required; higher education a plus.
• Arabic language proficiency is mandatory.
• Experience in customer service or client support preferred.

Responsibilities

• Handle customer inquiries via email, live chat, calls, and social media.
• Manage escalations and resolve issues within SLA.
• Maintain detailed records of interactions and resolutions.
• Collaborate with Operations, E-commerce, and Stores teams to resolve issues.
• Prepare weekly and monthly reports on complaints and trends.

Skills

Strong communication

Problem solving

Arabic language skills

English proficiency

CRM systems

Education

High school diploma

Customer service certifications (nice to have)

Tools

Salesforce

CRM software

Job description

R&B Fashion is seeking a Customer Excellence Specialist in Dubai to manage customer inquiries across online, offline, and social channels. You will resolve complaints, handle escalations, and maintain strong relationships while supporting VIP communications and event-related activities.

You will collaborate with Operations, E-commerce, and Store teams to identify improvements, ensure SLA adherence, and contribute to campaigns that enhance the customer experience.