Customer Experience Advocate

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology in Dubai seeks a Customer Experience Specialist who can deliver a seamless, responsive customer journey across channels. You will listen to customers, resolve inquiries, document interactions, coordinate with internal teams, and follow up on outstanding requests to ensure satisfaction.

Strong communication, problem-solving, and attention to detail are essential to maintain service excellence and build lasting relationships.

Qualifications

• Proven ability to communicate clearly, both written and verbal.
• Strong focus on customer service and building positive relationships.
• Ability to understand customer needs and provide appropriate solutions.
• Excellent listening and problem-solving abilities, with a proactive mindset.

Responsibilities

• Communicate with customers to understand needs and inquiries.
• Resolve service-related concerns and provide timely solutions across channels.
• Maintain accurate records of customer interactions and updates.
• Coordinate with internal teams to address requests and follow up on outstanding items.
• Monitor customer interactions to ensure quality and consistency of service.
• Identify opportunities to improve service processes and customer experiences.

Skills

Excellent communication

Customer service

Relationship building

Active listening

Attention to detail

Organization

Tools

CRM Systems

Digital communication platforms

Office tools

Job description

HUMAN-AI-Z Nexus Technology in Dubai seeks a Customer Experience Specialist who can deliver a seamless, responsive customer journey across channels. You will listen to customers, resolve inquiries, document interactions, coordinate with internal teams, and follow up on outstanding requests to ensure satisfaction.

Strong communication, problem-solving, and attention to detail are essential to maintain service excellence and build lasting relationships.