Customer Experience Specialist — UAE

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 56,000 - 89,000; Full time

Benefits offered by this job

Career growth

Learning and development opportunities

Collaborative team culture

Diverse professional environment

Job summary

HUMAN-AI-Z Nexus Technology in Dubai is seeking a Customer Experience Associate to deliver outstanding service across channels. You will respond to inquiries, understand customer needs, and coordinate with internal teams to resolve requests, contributing to a positive customer journey.

The role emphasizes strong communication, a customer-focused mindset, and the ability to handle multiple requests with a professional attitude.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused mindset with a service-oriented approach.
• Strong listening and problem-solving abilities.
• Professional and positive attitude with ability to multitask.

Responsibilities

• Respond to customer inquiries via multiple channels.
• Provide professional and friendly support.
• Understand customer needs and suggest suitable solutions.
• Resolve questions, issues, and complaints efficiently.
• Maintain accurate customer information and records.
• Coordinate with internal teams to fulfill requests.
• Identify opportunities to improve the customer journey.

Skills

Strong communication

Customer focus

Problem solving

Teamwork

Digital tools

Willingness to learn

Tools

CRM software

Job description

HUMAN-AI-Z Nexus Technology in Dubai is seeking a Customer Experience Associate to deliver outstanding service across channels. You will respond to inquiries, understand customer needs, and coordinate with internal teams to resolve requests, contributing to a positive customer journey.

The role emphasizes strong communication, a customer-focused mindset, and the ability to handle multiple requests with a professional attitude.