Customer Care & Technical Resolution Lead (After-Sales)

Sidel; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

Sidel in Dubai is looking for a dedicated technical support specialist to assist with customer requests during warranty and product lifecycle. The role involves managing service requests, ensuring compliance with safety standards, and supporting field service engineers.

The ideal candidate will have a Bachelor's degree, 5 years of relevant experience in after sales, and proficiency in English, Arabic, and French. Key responsibilities include coordinating interventions, collecting reports, and maintaining excellent customer relationships.

Qualifications

• 5 years of working experience in after sales or production plant.
• High technical knowledge of Sidel products and complete line equipment.
• Good command of English, Arabic, and French.

Responsibilities

• Collect and filter customer calls, identifying needs and managing requests.
• Follow up on service requests and ensure proper communication with teams.
• Organise maintenance and emergency interventions for customers.

Skills

Technical support

Customer relationship management

Communication skills

Problem solving

Education

Bachelor degree or equivalent

Job description

Sidel in Dubai is looking for a dedicated technical support specialist to assist with customer requests during warranty and product lifecycle. The role involves managing service requests, ensuring compliance with safety standards, and supporting field service engineers.

The ideal candidate will have a Bachelor's degree, 5 years of relevant experience in after sales, and proficiency in English, Arabic, and French. Key responsibilities include coordinating interventions, collecting reports, and maintaining excellent customer relationships.