After Sales Executive

Tanqeeb; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

Tanqeeb is seeking an automotive after-sales specialist in the UAE to handle after-sales inquiries, coordinate servicing, and maintain customer relationships. The role requires knowledge of trucks and maintenance, plus strong communication and problem-solving skills.

Hindi language is mandatory, and a valid UAE driving license is required. MS Office proficiency and ERP experience are advantageous. This is a full-time on-site position targeting fleet customers.

Qualifications

• Mechanical/Automobile Engineering degree preferred.
• Experience in automotive after-sales/service with strong communication and problem-solving skills.
• Hindi speaking is mandatory; UAE driving license is mandatory.
• Proficiency in MS Office; ERP experience is advantageous.

Responsibilities

• Handle customer inquiries and act as the main contact for after-sales service.
• Coordinate vehicle servicing, preventive maintenance, repairs, and warranty claims.
• Liaise with workshop, technical, and spare parts teams to ensure timely service.
• Monitor spare parts requirements and vehicle service schedules.
• Maintain service records, warranty documentation, and customer history.
• Follow up with customers after service and resolve complaints.
• Provide basic technical guidance on vehicle operation and maintenance.
• Identify recurring vehicle issues and coordinate with technical/engineering teams.
• Prepare service, warranty, and customer satisfaction reports.
• Visit customer sites when required and build relationships with fleet operators and key customers.

Skills

Mechanical Eng

Automotive knowledge

Communication

Problem-solving

MS Office

ERP experience

Education

Mechanical/Automobile Engineering degree

Tools

MS Office

ERP systems

Job description

• Handle customer inquiries and act as the main point of contact for after-sales service.

• Coordinate vehicle servicing, preventive maintenance, repairs, and warranty claims.

• Liaise with workshop, technical, and spare parts teams to ensure timely service.

• Monitor spare parts requirements and vehicle service schedules.

• Maintain service records, warranty documentation, and customer history.

• Follow up with customers after service and resolve complaints.

• Provide basic technical guidance on vehicle operation and maintenance.

• Identify recurring vehicle issues and coordinate with technical/engineering teams.

• Prepare service, warranty, and customer satisfaction reports.

• Visit customer sites when required and build strong relationships with fleet operators and key customers.

Desired Candidate Profile

• Mechanical/Automobile Engineering candidates will be given preference, with good knowledge of trucks and vehicle maintenance.

• Previous experience in automotive after-sales/service, with strong communication and problem-solving skills.

• Hindi speaking is mandatory and valid UAE Driving License is mandatory.

• Proficiency in MS Office; ERP experience will be an advantage.