Customer Care Representative

Remotedxb; Dubai; On-site; AED 56,000 - 134,000; Full time

Job summary

EQ Bank in Dubai is seeking a proactive Customer Support Specialist to interact directly with customers, understand their needs, and provide clear guidance on banking products and services. You will troubleshoot issues, resolve inquiries, and perform proactive account maintenance, delivering a seamless experience across all communication channels.

Collaborating daily with Digital Operations, IT Operations, Global Security, and Marketing, you will help uphold service quality and customer

Responsibilities

• Interact with customers to understand their needs
• Troubleshoot issues and answer product and banking inquiries
• Resolve issues and perform proactive account maintenance
• Deliver a seamless customer experience across all channels of communication
• Collaborate daily with Digital Operations, IT Operations, Global Security, and Marketing teams

Job description

Responsibilities

• Interact directly with customers to understand their needs
• Troubleshoot issues and answer product and banking inquiries
• Resolve issues and perform proactive account maintenance
• Deliver a seamless customer experience across all channels of communication
• Collaborate daily with Digital Operations, IT Operations, Global Security, and Marketing teams

About the Company

EQ Bank is remaking banking for Canadians, offering a wide variety of financial services from banking and lending to trust and credit union solutions. Serving nearly 4 million Canadians, they challenge the conventions of traditional banking with smarter, faster, and more connected financial experiences.