Digital PRO

Rakbank; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Rakbank is seeking a Digital Banking Support Specialist to promote digital literacy among customers and staff, educate users on digital products, and enhance the overall digital banking experience. The role involves guiding customers on tablet-assisted onboarding, ensuring smooth adoption of the mobile app, and collaborating with branches to drive efficiency.

You will stay current with digital trends, resolve customer queries per service standards, and support business objectives through

Qualifications

• Behavioural competencies required: teamwork, collaboration, conceptual thinking.
• Functional competencies: attention to detail, communication, technical proficiency, initiative.

Responsibilities

• Promote digital literacy among customers and staff through training and support.
• Educate customers on the bank’s digital products and services to encourage adoption.
• Enhance customer experience by assisting with digital banking and mobile app usage.
• Drive digital adoption by guiding customers through tablet-assisted onboarding.
• Collaborate to identify opportunities for operational efficiency using digital tools.
• Coordinate digital initiatives with other departments via the Branch Manager.
• Stay updated on digital trends and technologies to leverage innovations effectively.
• Provide expert guidance and resolve customer queries while upholding the bank’s service standards and code of conduct.
• Ensure compliance with Business Continuity Management protocols.
• Foster relationships across departments to support business objectives.
• Cross-sell bank products in alignment with the Customer Protection Framework.
• Ensure customers receive appropriate product information, including terms and conditions via digital method.
• Bridge the gap between digital and in-branch experiences by helping customers integrate digital tools into their banking routines.
• Educate customers on digital security best practices, including identifying phishing and vishing threats.
• Gather and share customer feedback on digital experiences to inform service improvements.
• Encourage customers to leave Google reviews reflecting their service experience.

Skills

Fostering teamwork

Building collaborative relationships

Conceptual thinking

Attention to detail

Effective communication

Technical proficiency

Initiative

Job description

• Promote digital literacy among customers and staff through training and support.
• Educate customers on the bank’s digital products and services to encourage adoption.
• Enhance customer experience by assisting with digital banking and mobile app usage
• Drive digital adoption by guiding customers through tablet-assisted onboarding.
• Collaborate to identify opportunities for operational efficiency using digital tools.
• Coordinate digital initiatives with other departments via the Branch Manager.
• Stay updated on digital trends and technologies to leverage innovations effectively.
• Provide expert guidance and resolve customer queries while upholding the bank’s service standards and code of conduct.
• Ensure compliance with Business Continuity Management protocols.
• Foster relationships across departments to support business objectives.
• Cross-sell bank products in alignment with the Customer Protection Framework.
• Ensure customers receive appropriate product information, including terms and conditions via digital method.
• Bridge the gap between digital and in-branch experiences by helping customers integrate digital tools into their banking routines.
• Educate customers on digital security best practices, including identifying phishing and vishing threats.
• Gather and share customer feedback on digital experiences to inform service improvements.
• Encourage customers to leave Google reviews reflecting their service experience.

Job Description

What You’ll Be Doing:

• Promote digital literacy among customers and staff through training and support.
• Educate customers on the bank’s digital products and services to encourage adoption.
• Enhance customer experience by assisting with digital banking and mobile app usage
• Drive digital adoption by guiding customers through tablet-assisted onboarding.
• Collaborate to identify opportunities for operational efficiency using digital tools.
• Coordinate digital initiatives with other departments via the Branch Manager.
• Stay updated on digital trends and technologies to leverage innovations effectively.
• Provide expert guidance and resolve customer queries while upholding the bank’s service standards and code of conduct.
• Ensure compliance with Business Continuity Management protocols.
• Foster relationships across departments to support business objectives.
• Cross-sell bank products in alignment with the Customer Protection Framework.
• Ensure customers receive appropriate product information, including terms and conditions via digital method.
• Bridge the gap between digital and in-branch experiences by helping customers integrate digital tools into their banking routines.
• Educate customers on digital security best practices, including identifying phishing and vishing threats.
• Gather and share customer feedback on digital experiences to inform service improvements.
• Encourage customers to leave Google reviews reflecting their service experience.

What You Should Have

• Behavioural Competencies: Fostering teamwork, Building collaborative relationships, Conceptual thinking
• Functional Competencies:Attention to detail, Effective communication, Technical proficiency, Initiative