Customer Care Representative

Al Tayer Group; Sharjah; On-site; AED 30,000 - 40,000; Full time

Job summary

Al Tayer Group in the UAE seeks a customer service-oriented receptionist/telemarketing helper to welcome customers, answer calls, provide information, and assist with bookings. You will direct customers to service advisors and follow up on their visits to improve overall satisfaction.

Candidates should have 1–2 years of relevant experience, a high school certificate, and strong communication skills. Multicultural exposure and professional appearance are valued in this role.

Qualifications

• High school certificate required.
• 1–2 years relevant experience.
• Strong customer service and communication skills.
• Ability to work with a diverse, multicultural customer base.

Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor.
• Direct the customer to the relevant advisor who will attend to him.
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Skills

Customer service

Multicultural environment

Well groomed

Excellent communication

Education

High school certificate

Job description

To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Responsibilities

Functional Roles and Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
• Direct the customer to the relevant advisor who will attend to him
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Qualifications

Education/Certification and Continued Education

• High school Certificate

Years of Experience

• 1-2 years relevant experience

Knowledge and Skills

• Customer service skills/ certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality
• Excellent communication skills