Customer Care Executive

Zapegg; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Zapegg Tax Consultant in Dubai is seeking a friendly Customer Care Executive to join our team. You will handle customer inquiries, resolve issues, and help ensure a positive client experience while supporting daily operations.

The ideal candidate has strong English communication, problem-solving skills, and a professional customer-first approach to meet service standards and contribute to ongoing process improvement.

Qualifications

• Bachelor’s degree or diploma in Business Administration, Customer Service, or a related field.
• 1–3 years of experience in customer service, call center, or client support roles.
• Excellent verbal and written communication skills in English.
• Proficiency in Microsoft Office applications and CRM software is an advantage.
• Strong interpersonal, problem-solving, and conflict resolution skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Professional attitude with a customer-first approach.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a professional manner.
• Provide accurate information about the company’s tax consulting and business services.
• Handle customer complaints, resolve issues promptly, and escape complex cases when necessary.
• Maintain strong relationships with clients by delivering excellent customer service.
• Record customer interactions and update CRM systems with accurate information.
• Coordinate with internal departments to ensure timely resolution of customer requests.
• Follow up with clients to ensure satisfaction and maintain service quality.
• Assist with appointment scheduling and client documentation when required.
• Maintain confidentiality of customer information and company records.
• Meet customer service standards and contribute to continuous process improvement.

Skills

Customer service

Communication

Problem solving

CRM

Microsoft Office

Multitasking

Education

Bachelor’s degree or diploma in Business Administration or related field

Tools

CRM software

Microsoft Office

Job description

Zapegg Tax Consultant is looking for a friendly, customer-focused, and professional Customer Care Executive to join our team in Dubai. This role is ideal for an individual with excellent communication and problem-solving skills who is passionate about delivering outstanding customer service. The successful candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive client experience while supporting the company’s daily operations.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels in a professional manner.
• Provide accurate information about the company’s tax consulting and business services.
• Handle customer complaints, resolve issues promptly, and escape complex cases when necessary.
• Maintain strong relationships with clients by delivering excellent customer service.
• Record customer interactions and update CRM systems with accurate information.
• Coordinate with internal departments to ensure timely resolution of customer requests.
• Follow up with clients to ensure satisfaction and maintain service quality.
• Assist with appointment scheduling and client documentation when required.
• Maintain confidentiality of customer information and company records.
• Meet customer service standards and contribute to continuous process improvement.

Requirements:

• Bachelor’s degree or diploma in Business Administration, Customer Service, or a related field.
• 1–3 years of experience in customer service, call center, or client support roles.
• Excellent verbal and written communication skills in English.
• Proficiency in Microsoft Office applications and CRM software is an advantage.
• Strong interpersonal, problem-solving, and conflict resolution skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Professional attitude with a customer-first approach.

Skills & Competencies:

• Excellent customer service and communication skills
• Strong interpersonal and relationship-building abilities
• Problem-solving and conflict resolution expertise