Customer Care Centre Team Lead Sub Zone UAE

Jobsatdubai; Dubai; On-site; AED 223,200 - 334,800; Full time

Job summary

Jobsatdubai is seeking a Customer Care Centre Team Lead for their Dubai office. The role involves managing a team of representatives, ensuring customer satisfaction, and implementing innovative solutions to improve workflows.

The ideal candidate has a degree in Business Administration and at least 5 years of experience in the healthcare industry. Proficiency in both English and Arabic is required, along with leadership and communication skills.

Qualifications

• Minimum 5 years of experience in the healthcare industry.
• Proficiency in English and Arabic is required.
• Ability to manage customer incidents and support teams.

Responsibilities

• Manage a team of Customer Care Centre representatives.
• Interact with Siemens Customers to handle requests and complaints.
• Ensure customer satisfaction and deliver specialized support.
• Track team targets and report to higher-level managers.

Skills

Leadership

Communication skills

Time management

Strategic planning

Cross-functional teamwork

Assertiveness

Customer service

Education

Degree in Business Administration or similar

Tools

SAP MM/SD modules

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Care Centre Team Lead Sub Zone UAE to join our team based in Dubai, United Arab Emirates.

Your role:

• Managing a team of experienced Customer Care Centre representatives in the SZ UAE
• Manage and support in structured technique the overall day to day business activities
• You will be actively interacting with Siemens Customers to handle their requests and complaints
• Taking ownership of Customer incidents and coordinate with respective teams the necessary actions required
• Ensure customer satisfaction and deliver specialized customer support
• Finding, designing, and implementing innovative solutions to support the CCC repetitive tasks and workflows
• Be accountable for Customer Care and ensuring the proper support provided to the Customer requests
• Identifying appropriate measures to support and empower the CS Team to solve customer incidents and drive Customer satisfaction
• Daily monitoring of open incidents and proactively initiate required measures and actions to support the Customer needs
• Collaborate closely, communicate and coordinate with internal stakeholders as necessary
• Create and maintain positive and professional work environment within the Customer Care Centre team
• Tracking team targets and reporting to higher-level executives and managers
• Setting CCC employee schedules and arranging working days and hours

Your qualifications and experience:

• Degree in Business Administration, Business and Management or similar field
• Minimum 5 years of experience in Healthcare industry
• Ability to work with cross functional teams and processes
• Good time management and organization skills
• Strong Assertiveness and communication skills
• Strong strategic planning skills
• Proficiency in English and Arabic
• Very good knowledge in SAP MM/SD modules is of advantage

Specific Skills required:

• People and leadership skills
• Understanding overall Siemens business and customer needs
• Ability to stay calm when customers are stressed or dissatisfied
• Ability to make quick decisions on important incidents

To find out more about the specific business, have a look at Products & Services - Siemens Healthineers (siemens-healthineers.com)

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Careers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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