CRM Specialist (backend)

DRL Marketing Management; Dubai; On-site; AED 45,000 - 54,000; Full time

Job summary

DRL Marketing Management in Dubai is seeking a CRM Executive to maintain and optimize the company’s CRM system. You will ensure data accuracy, generate routine reports, and support cross-department collaboration to keep operations running smoothly.

The role requires strong Excel skills, attention to detail, and the ability to work under deadlines, including weekends when required. English communication must be clear, and familiarity with CRM tools is preferred.

Qualifications

• CRM or similar administrative/data management role experience
• Excellent English communication skills
• Strong knowledge of Microsoft Office (Word, Excel, Outlook)
• Willingness to work on weekends and holidays when required

Responsibilities

• Prepare and maintain daily, weekly, and monthly reports.
• Update and manage CRM data, ensuring accuracy and consistency.
• Lead distribution Across whole process.
• Excellent Excel knowledge.
• Organize and maintain agent databases.
• Identify and communicate errors or discrepancies in data to relevant users.
• Update and monitor spreadsheets related to CRM activities.
• Coordinate with other departments to ensure timely responses to requests.
• Support process improvements and assist with CRM system updates as required.

Skills

CRM data management

Excel

English proficiency

Communication skills

Tools

Microsoft Excel

CRM software

Job description

About The Role

We are looking for a CRM Executive to join our growing team in Dubai. The ideal candidate will be responsible for maintaining and managing the company’s CRM system, ensuring that all customer and agent data is accurate, up-to-date, and well-organized. This role also involves preparing reports, coordinating with other departments, and supporting the daily operations of our CRM team.

We are looking for a CRM Executive to join our growing team in Dubai. The ideal candidate will be responsible for maintaining and managing the company’s CRM system, ensuring that all customer and agent data is accurate, up-to-date, and well-organized. This role also involves preparing reports, coordinating with other departments, and supporting the daily operations of our CRM team.

If you are detail-oriented, analytical, and have a passion for organized data and teamwork, we’d love to hear from you!

Key Responsibilities

• Prepare and maintain daily, weekly, and monthly reports.
• Update and manage CRM data, ensuring accuracy and consistency.
• Lead distribution Across whole process.
• Excellent Excel knowledge.
• Organize and maintain agent databases.
• Identify and communicate errors or discrepancies in data to relevant users.
• Update and monitor spreadsheets related to CRM activities.
• Coordinate with other departments to ensure timely responses to requests.
• Support process improvements and assist with CRM system updates as required.

Requirements

• Excellent English communication skills (written and spoken).
• Strong knowledge of Microsoft Office (Word, Excel, Outlook).
• Minimum 1–2 years of experience in a CRM or similar administrative/data management role.
• Ability to work under pressure and meet deadlines.
• A team player with good coordination and interpersonal skills.
• Willingness to work on weekends and holidays when required.
• Candidates living near the office will be preferred.
• Department: CRM
• Language: English
• Salary: 4400 AED

Human Resource Department