CRM Specialist (backend)

Drl-Marketing-Management; Dubai; Presencial; AED 45.000 - 54.000; Jornada completa

Descripción de la vacante

Drl-Marketing-Management in Dubai is seeking a CRM Executive to maintain and manage the company’s CRM system, ensuring that all customer and agent data is accurate, up-to-date, and well-organized. This role also involves preparing reports, coordinating with other departments, and supporting the daily operations of our CRM team.

If you are detail-oriented, analytical, and have a passion for organized data and teamwork, we’d love to hear from you!

Formación

• 1–2 years CRM or similar administrative/data management experience.
• Excellent English communication, written and spoken.
• Strong MS Office and Excel skills.
• Ability to work under pressure and meet deadlines.

Responsabilidades

• Prepare and maintain daily, weekly, and monthly reports.
• Update and manage CRM data for accuracy and consistency.
• Lead distribution across the process.
• Utilize Excel for data organization and analysis.
• Organize and maintain agent databases.
• Identify data discrepancies and communicate issues.
• Monitor spreadsheets related to CRM activities.
• Coordinate with departments for timely responses.
• Support CRM system updates and process improvements.

Conocimientos

English communication

Attention to detail

Teamwork

Deadline oriented

Data management

Herramientas

Excel

Word

Outlook

Descripción del empleo

About the Role

We are looking for a CRM Executive to join our growing team in Dubai. The ideal candidate will be responsible for maintaining and managing the company’s CRM system, ensuring that all customer and agent data is accurate, up-to-date, and well-organized. This role also involves preparing reports, coordinating with other departments, and supporting the daily operations of our CRM team.

If you are detail-oriented, analytical, and have a passion for organized data and teamwork, we’d love to hear from you!

Key Responsibilities

• Prepare and maintain daily, weekly, and monthly reports.

• Update and manage CRM data, ensuring accuracy and consistency.

• Lead distribution Across whole process.

• Excellent Excel knowledge.

• Organize and maintain agent databases.

• Identify and communicate errors or discrepancies in data to relevant users.

• Update and monitor spreadsheets related to CRM activities.

• Coordinate with other departments to ensure timely responses to requests.

• Support process improvements and assist with CRM system updates as required.

Requirements

• Excellent English communication skills (written and spoken).

• Strong knowledge of Microsoft Office (Word, Excel, Outlook).

• Minimum 1–2 years of experience in a CRM or similar administrative/data management role.

• Ability to work under pressure and meet deadlines.

• A team player with good coordination and interpersonal skills.

• Willingness to work on weekends and holidays when required.

• Candidates living near the office will be preferred.

• Department: CRM

• Language: English

• Salary: 4400 AED

Human Resource Department