CRM Manager - Projects & Growth

NEXA - Digital Marketing; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

NEXA is urgently seeking an experienced CRM Project & Growth Manager to own end‑to‑end HubSpot implementations. You’ll be the primary client contact from kickoff to go‑live, ensuring timelines, quality, and client confidence.

Work with an Implementation Specialist to deliver a seamless, scalable CRM outcome. You will drive discovery, manage scope, and champion growth opportunities, translating complex CRM concepts into actionable steps for clients and internal teams.

Qualifications

• Bachelor’s degree in Business, Marketing, Info Systems or related field.
• 3–5+ years of hands‑on HubSpot implementation and CRM management, ideally in an agency/consultancy.
• Deep understanding of HubSpot hubs: Sales, Marketing, Service, Content and Operations (certifications preferred).
• Experience with integrations, APIs and third‑party tools (e.g. Salesforce, Zapier, custom integrations, webhooks).
• Strong project planning, scope, timelines and risk management skills.
• Excellent verbal and written communication; comfortable leading discovery sessions and training.
• Multilingual or regional experience (e.g. MENA) advantageous.

Responsibilities

• Lead end‑to‑end CRM implementation projects and ensure on‑time, in‑scope delivery.
• Act as the face of delivery for clients, manage expectations and scope conversations.
• Brief the team clearly, track milestones, and mitigate risks to avoid delays.
• Provide ongoing guidance and documentation for clients and internal teams.
• Collaborate with website and solutions architecture teams to integrate CRM with builds.
• Identify growth opportunities and advocate HubSpot value to clients.

Skills

Project leadership

Client communication

Structured process

Clear communication

Growth mindset

Education

Bachelor’s degree

Tools

HubSpot

Zapier

Salesforce

MS Dynamics

Job description

NEXA is urgently looking for an experienced CRM Project & Growth Manager to own the end-to-end delivery of HubSpot implementation engagements. You will be the primary client contact throughout the project lifecycle, from kickoff to go-live, responsible for timelines, quality, and client confidence. You will work alongside a dedicated Implementation Specialist who handles the technical build - your focus is structured project management, clear client communication, and ensuring nothing leaves the team without meeting the bar.

This is a role for someone who has run complex CRM projects before, managed clients through difficult moments, and can hold a commercial conversation - spotting where a client can do more with HubSpot and making the case for it.

Who You Are

• A delivery-proven project lead. You have owned CRM implementation projects from end to end and have a track record of projects completed on time, in scope, and to a high standard. You understand what can go wrong and how to prevent it.
• Client-facing and trusted. You are comfortable running discovery sessions, managing expectations, navigating scope conversations, and being the face of delivery for clients. Clients feel informed and in control when you are on the project.
• Structured and accountable. You track every moving part, flag risks early, and make sure milestones do not slip quietly. You bring rigour to briefing your team so that tasks are clear, unblocked, and progressing.
• A clear, confident communicator. You can translate complex CRM concepts into plain language for non-technical clients and write documentation that a team member can pick up and execute without chasing you for clarification.
• Commercially aware and growth-minded. You notice when clients are underutilizing HubSpot, you understand what expanded capability would do for their business, and you are comfortable having value and growth conversations. You do not wait for clients to ask - you bring ideas.

Key Responsibilities:

HubSpot Onboarding

• Lead discovery and kick‑off sessions, identifying quick wins and setting client expectations.
• Conduct demo calls, configure demo assets, and showcase HubSpot’s value.
• Oversee the full onboarding lifecycle: project planning, data migration, configuration (pipelines, workflows, automations, integrations).
• Perform rigorous quality checks on team deliverables to maintain excellence.
• Develop comprehensive handover documentation and tailored training materials (guides, screen recordings, knowledge‑base articles).
• Deliver client training sessions that equip users to maximise their HubSpot investment.

Collaboration with Website & Solutions Architecture Teams

• Work closely with web developers and solutions architects to ensure seamless integration of CRM components with website builds.
• Advise on CRM‑related requirements during website design to support lead generation and data capture.
• Provide technical guidance on integrations between HubSpot and other systems to enhance overall solution architecture.
• Partner with the team lead to audit existing client accounts, pinpointing optimisation opportunities for conversion and retention.
• Stay up to date with HubSpot releases and emerging tech integrations - champion new ideas to internal teams and clients.
• Propose and implement growth initiatives that expand client usage of HubSpot features.
• Act as a HubSpot subject‑matter expert, providing ongoing support, troubleshooting and best‑practice advice.
• Monitor project health: ensure milestones are met, SLAs adhered to and clients fully adopt the platform.
• Contribute to refining our onboarding and implementation processes - share feedback, document learnings and elevate team efficiency.

Required Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Information Systems, Computer Science or a related field.
• 3–5 years (or more) of hands‑on HubSpot implementation and CRM management, ideally within an agency or consultancy.
• Deep understand of the 5 main hubs in HubSpot: Sales Hub, Marketing Hub, Service Hub, Content Hub, and Operations Hub (certifications for these hubs are preferred).
• Experience with integrations, APIs and third‑party tools (e.g. Salesforce, MS Dynamics, Zapier, custom API integrations, webhooks and more).
• Strong project‑planning and execution skills, including scoping, timeline management and risk identification.
• Excellent verbal and written communication; comfortable leading discovery sessions, demos and training workshops.
• Self‑starter attitude with a proactive, “roll‑up‑your‑sleeves” approach to uncovering and pursuing growth opportunities.
• Multilingual or regional experience (e.g. MENA market) (advantageous).