CRM Manager - FX Lead Ops & Analytics Dubai

The Talent Hunter; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

The Talent Hunter in Dubai seeks an experienced CRM Manager to oversee the strategic management of our CRM system within a fast-paced call center environment for a financial services company. The role focuses on optimizing the CRM platform to manage leads, streamline workflows and drive operational efficiency.

The ideal candidate will bring strong analytical skills and leadership, with deep knowledge of CRM systems in financial or sales‑driven settings, and will collaborate with multiple

Qualifications

• Experience managing CRM systems in call centers or financial services.
• Strong knowledge of CRM platforms.
• Excellent leadership and English communication skills.

Responsibilities

• Lead management and optimization for lead generation, distribution and tracking to maximize conversion rates.
• Manage integrations with affiliate partners and third‑party platforms to ensure accurate lead flow and data synchronization.
• Generate reports on key performance metrics including lead volume, conversion rates, agent productivity and customer engagement.
• Supervise and mentor call center staff to ensure effective use of the CRM system and meet performance targets.
• Design and implement automated workflows to streamline lead management, follow-ups and reporting processes.
• Collaborate with sales, marketing, IT and compliance teams to align CRM strategies with organizational goals.

Job description

The Talent Hunter in Dubai seeks an experienced CRM Manager to oversee the strategic management of our CRM system within a fast-paced call center environment for a financial services company. The role focuses on optimizing the CRM platform to manage leads, streamline workflows and drive operational efficiency.

The ideal candidate will bring strong analytical skills and leadership, with deep knowledge of CRM systems in financial or sales‑driven settings, and will collaborate with multiple