CRM Executive

confidential; Dubai; On-site; AED 60,000 - 120,000; Full time

Benefits offered by this job

Spouse Visa preferred

Job summary

Confidential in the United Arab Emirates seeks an experienced CRM Executive to manage customer records, follow up on enquiries, and coordinate with Sales and Delivery teams for smooth operations. The role emphasizes delivering excellent customer service in the mineral water sector.

Ideal candidates will have CRM/ERP experience, strong communication in English and Hindi, and the ability to perform under pressure while handling customer concerns professionally.

Qualifications

• Experience in CRM, customer service, or sales coordination roles.
• Strong knowledge of CRM and ERP systems.
• Excellent customer follow-up and communication skills.
• Ability to work under pressure and manage customer concerns effectively.

Responsibilities

• Manage and update customer information and records within the CRM system.
• Follow up with existing and potential customers regarding enquiries and requirements.
• Coordinate customer requests with Sales and Delivery teams to ensure smooth operations.
• Handle customer complaints professionally and ensure timely resolution.
• Monitor customer orders, follow-ups, and service-related activities.
• Prepare daily and weekly CRM reports for management review.

Skills

CRM

ERP systems

Customer service

Sales coordination

Communication skills

Education

Bachelor's Degree/Diploma in Business Administration or Marketing

Tools

CRM software

ERP software

Job description

A reputed Mineral Water Company in the UAE is seeking an experienced and customer-focused CRM Executive to join its team. This opportunity is suitable for candidates with experience in customer relationship management, sales coordination, and customer service operations.

The successful candidate will manage customer records, handle enquiries, coordinate with sales and delivery teams, and ensure excellent customer support. Candidates with previous experience in the mineral water or drinking water industry will be preferred.

Key Responsibilities:

• Manage and update customer information and records within the CRM system.
• Follow up with existing and potential customers regarding enquiries and requirements.
• Coordinate customer requests with Sales and Delivery teams to ensure smooth operations.
• Handle customer complaints professionally and ensure timely resolution.
• Monitor customer orders, follow-ups, and service-related activities.
• Prepare daily and weekly CRM reports for management review.

Requirements:

• Female candidates are preferred.
• Spouse Visa holders are preferred.
• Previous experience in the Mineral Water / Drinking Water industry is highly preferred.
• Experience in CRM, Customer Service, or Sales Coordination roles.
• Strong knowledge of CRM and ERP systems.
• Excellent customer follow-up and communication skills.
• Ability to work under pressure and manage customer concerns effectively.
• Good communication skills in English and Hindi; additional UAE languages are an advantage.

Strong knowledge of:

• CRM & ERP Systems
• Customer Relationship Management
• Sales Coordination & Customer Service Operations Bachelor's Degree/Diploma in Business Administration, Marketing, Customer Service, or a related field