CRM & Data Strategy Lead - AI-Driven Personalization

Analytics Insight; Dubai; On-site; AED 260,000 - 420,000; Full time

Job summary

A leading group specializing in customer management is seeking a CRM & Customer Data Manager in Dubai. The role focuses on developing CRM platforms and driving customer data strategies with AI. Responsibilities include improving customer engagement, managing compliance to data governance, and training marketing teams. Candidates must possess a relevant bachelor's degree and have 5 years of experience in CRM management. Proficiency in English and Arabic is essential.

Qualifications

• 5 years of experience managing customer relationship management systems.
• Advanced knowledge of CRM systems and AI marketing technologies.
• Experience implementing data governance procedures.

Responsibilities

• Lead CRM platform development and AI customer data strategies.
• Monitor and improve customer engagement and retention rates.
• Train teams on customer data management and insights analysis.

Skills

Customer relationship management

Data analysis

Communication (English, Arabic)

AI-driven solutions

Education

Bachelor's degree in Business, Data Science, or Marketing

Job description

A leading group specializing in customer management is seeking a CRM & Customer Data Manager in Dubai. The role focuses on developing CRM platforms and driving customer data strategies with AI. Responsibilities include improving customer engagement, managing compliance to data governance, and training marketing teams. Candidates must possess a relevant bachelor's degree and have 5 years of experience in CRM management. Proficiency in English and Arabic is essential.