CRM & Customer Data Manager, Al-Futtaim Group

Analytics Insight; Dubai; On-site; AED 260,000 - 420,000; Full time

Job summary

A leading group specializing in customer management is seeking a CRM & Customer Data Manager in Dubai. The role focuses on developing CRM platforms and driving customer data strategies with AI. Responsibilities include improving customer engagement, managing compliance to data governance, and training marketing teams. Candidates must possess a relevant bachelor's degree and have 5 years of experience in CRM management. Proficiency in English and Arabic is essential.

Qualifications

• 5 years of experience managing customer relationship management systems.
• Advanced knowledge of CRM systems and AI marketing technologies.
• Experience implementing data governance procedures.
• Experience with data governance and regulatory compliance.
• Bilingual in English and Arabic.

Responsibilities

• Lead CRM platform development and AI customer data strategies.
• Monitor and improve customer engagement and retention rates.
• Train teams on customer data management and insights analysis.
• Collaborate with marketing and lifecycle teams to boost high-net-worth client engagement.

Skills

Customer relationship management

Data analysis

Communication (English, Arabic)

AI-driven solutions

English language

Education

Bachelor's degree in Business, Data Science, or Marketing

Tools

CRM platforms

Job description

# CRM & Customer Data Manager, Al-Futtaim Group### Job DescriptionThe CRM & Customer Data Manager at Al-Futtaim Group leads CRM platform development and AI-driven customer data strategies. The role focuses on improving personalization, customer engagement, and lifecycle management while ensuring data governance. The manager works together with marketing teams to provide data-based insights which improve customer interactions.**Job ID:** 174637**Date Posted**: March 01, 2026**Expiration Date:** NA**Apply:****Main Duties*** Development and maintenance of CRM systems together with customer databases while confirming that all information meets accuracy standards and follows governance protocols and privacy protection regulations.* Establishing and tracking CRM KPIs which require verification of customer interaction results and customer retention rates and the assessment of customized marketing campaign success.* Artificial intelligence and analytics platforms to develop customized customer messages which include special promotions and strategies that enhance customer interactions through their complete relationship with the company.* Works with marketing departments and lifecycle management teams to create data-based methods that will boost engagement with ultra-high-net-worth clients.* Training and operational support from the organization which includes guidance on how to use customer data management and analyze customer insights and improve their marketing campaigns.**Essential Qualifications*** Bachelor’s degree which specializes in Business or Data Science or Marketing or another relevant field of study.* Five years of work experience in roles that involve managing customer relationship management systems or handling customer data or working with analytics functions.* Advanced knowledge of customer relationship management systems and artificial intelligence marketing technologies and customer interaction methods.* Experience with the implementation of data governance procedures which help to maintain compliance with regulations.* Communication abilities which enable them to speak and write in both English and Arabic languages.**Preferred Qualifications*** Customer-oriented approach together with skills to make decisions based on data analysis.* Professional experience through his work in both financial services and customer-oriented industries.* Demonstrates strong business skills which enable him to convert data findings into economic benefits.* Individuals demonstrate the ability to work successfully with marketing teams and lifecycle teams from different departments.* Demonstrates a strong interest in using AI and analytics technology to create better customer experiences.Location## Job Skills